Management Professional with expertise in productivity and efficiency best practices eager to contribute and make an immediate impact on a progressive organization.  Consistently employs out of box creative approaches to problems as well as identifies potential costly issues in a proactive manner. 

 

Operational Analysis    Negotiations Expertise   Expense Reduction   Conflict Resolution   Technology Proficient

Training & Development   Retention & Loyalty   Negotiation Strategies   Problem Solving   Employee Relations

Customer Loyalty/Retention   Marketing Expertise   Financial Review/Budgets   Change Management   Controllable Expenses

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, client services and customer resolution techniques, organization development, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as development and execution of strategies to increase client retention and loyalty. 

Ø  Expertise in Visual and Creative Merchandising, Special Events and shows as well as creating and innovating procedures in training to maximize sales opportunities while maintaining the brand integrity.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Effectively work with clients of all ages, socioeconomic, and cultural backgrounds.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Effectively manages large projects as well as provides in-depth documentation.

Ø  Skilled at communicating and working cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

 

 

Ø  Effectively manage staff and coordinate information sharing between departmental resources.

Ø  Employ knowledge of various facets of operations to control and minimize unnecessary expenses and increase bottom line revenues. 

Ø  Effectively collaborates with team to resolve complex organizational issues. 

Ø  Proactively identify potential employee issues and design creative solutions to resolve problems. 

Ø  Regularly schedule reviews and track progress of particular projects.

Ø  Compile and disseminate various monthly project reports for executive management.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.

Ø  Deliver employee programs to increase employee retention, enhanced engagement and improved operational efficiency.                    

           

 

  Associate of Science Degree, EATI College

 

 

 

General Manager, Karen Millen England, San Diego, CA                              2009-2010

  Main responsibilities: Managed luxury brand emerging in the USA market with projections of $3.5M in sales.

  Employed strategic plans, established customer centric environment, developed talent and ensured operational excellence while enhancing and building brand and increasing market share.  

  Analyzed all labor, sales, and marketing reports to ensure appropriate actions based on relevant information.

 

Brand Manager, La Martina, La Jolla, CA                                                       2007-2009

  Main responsibilities: Managed and directed prestigious high-end boutique in La Jolla, CA. 

  Maintained oversight of outside sales related to multi-branding shops, special events, promotional opportunities, marketing processes, public relations, procurement and coordination, human resources functions and comprehensive operations.

  Ensured brand exposure for first store in the USA, based in Argentina.

  Managed sales staff to drive sales and achieve results past company expectations.   

General Manager, Polo Ralph Lauren Factory Store, San Diego, CA            2006-2007

  Main responsibilities: Managed and directed fast paced branded retail store with staffing of up to sixty (60) associates and annual sales volume of $6M. 

  Increased metrics of business by increasing our annual volume to exceed previous year ($5M to $6M.) 

  Employed leadership of merchandising, visual directives and execution for primary store and western region. 

  Significantly increased operational excellence through training, coaching and counseling as well as identified opportunities to create exceptional customer experience and growth and foster the business to increase comprehensive benchmarks.

General Manager, Ralph Lauren Polo Jeans Company, San Diego, CA       2005-2006

  Primary responsibilities: Managed fast paced branded retail store with staffing of up to thirty (30) and an annual sales volume of $4M. 

  Increased operational metrics of business by driving annual volume to exceed previous year ($3M to $4M.) 

  Employed leadership of merchandising, visual directives and execution for primary store and western region. 

  Significantly increased operational excellence through training, coaching and counseling as well as identified opportunities to create exceptional customer experience and growth and foster the business to increase comprehensive benchmarks.

General Manager, Marina Rinaldi, Boston, MA                                              2002-2005

  Primary responsibilities: Managed boutique retail store with two sales associates and volume of $1M.

  Ensured business needs were met and established sales plan was exceeded in terms of annual volume and gross sales revenues.

  Encouraged sales growth by producing events to increase brand awareness and to increase sales.

  Responsibilities ranged from operations, merchandising, public relations, loss prevention, etc.

Additional Experience

-  Owner / Consultant, Strategic Creative Consultants, San Diego, CA                                             

-  Area Sales Manager, Lord and Taylor Department Store, Boston, MA            

 

 

Joseph J. Santapaola

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING.   I am skilled at operations and management, project management and analysis, working with extreme precision and within timeframes, and ensuring that productivity and best practices are implemented to increase overall efficiency of the operation.  Perhaps most importantly, I am a creative thinker and employee-focused professional and understand how to employ imaginative solutions to increase employee retention and motivate and develop human capital for any company.  

 I am accustomed to integrating into various cultures and environments and am experienced at working and collaborating with others.  I bring to the table several years of formal training as well as a diverse professional background.   Additionally, I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with others, but I am able to work independently with great productivity if necessary.  I am skilled at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. 

I assimilate into new environments easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Joseph Santapaola