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Yyyyyy x. yyyyyy                        0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                     abc@xyz.com

 

Career Objective                                                                                            

Solutions-focused, quality-oriented Project Manager/Business Analyst eager to contribute technical expertise as well as sharp team building, communication and leadership skills toward actively supporting company operations

 

Profile                                                                                                              

Ø  Offer approximately 30 years progressive experience in planning, directing and implementing critical projects focused on innovative information systems and end-user solutions.

Ø  Comprehensive background in system development and quality assurance testing.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Taught numerous classes including Microsoft Applications, Relational Database Design, System Development Life Cycle, Project Management, Customer Service and Managing Meetings & Teams.

 

Professional Experience                                                                               

Premier Lease & Loan Services - Bellevue, WA                                                               2006-2007

Project Manager / Production Support Manager

  Contribute dynamic leadership skills in directing, documenting and coordinating multiple projects and strategic initiatives, with full accountability for the effective administration and management of Production Support department.

  Applied analytical and problem-solving skills in managing the reorganization and update of the company s disaster recovery plan.

  Proficiently reorganized, documented and supervised the operations group responsible for processing all customer data, with strong focus on optimizing productivity and efficiency.

  Developed and led new client implementations supporting enterprise-wide operations, including data conversion.

  Effectively planned, coordinated and facilitated GoldMine Implementation, leading the data collection, conversion and clean up.

 

Wells Fargo Investments - Seattle, WA                                                                           1999-2006

Project Manager / Business Analyst

  Directly led, documented and coordinated numerous projects in the IT Solutions Group, instrumental to boosting productivity and quality of daily operations.

  Exhibited strong strategic planning and organization qualities in successfully facilitating an office relocation and managing the move of 40+ personnel, including IT and phone connectivity, design of new space and negotiation with vendors.

  Resourcefully conducted comprehensive review and analysis in planning, scheduling and tracking training of brokerage sales staff on new software.

  Enabled electronic delivery of reports and sped up delivery by over 24 hours by effectively supervising report generation, distribution and archiving.

  Steered the process for tracking and testing of all system changes to clearing software substantially improving performance.

  Innovatively created targeted marketing strategies, including designing the brokers website to fully integrate a wide variety of broker tools to promote better and faster service to their clients.

 

RCH Technical Institute - Renton, WA                                                                             1997-1999

Registrar / Instructor

  Applied dynamic administrative and organization skills toward efficiently managing high volume of complex student records and reporting.

  Performance-driven leader with expertise in project management, communications and team building eager to contribute talents toward actively supporting a progressive organization in optimizing results.

 

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Vicky Hill                                                                                                                         page 2 of 2

 

 

Prior Experience

 

Keytime, Inc. - Seattle, WA                                                                                            1996-1997

Director of Operations and Instructor

 

RCH Technical Institute - Seattle, WA                                                                              1993-1996

Contract Manager (1995-1996)

Director of Academics (1994-1995)

Instructor (1993-1994)

 

Additional employment history and information available upon request.

 

Education & Professional Training                                                            

  Bachelor of Arts in Psychology - University of Washington, 1999; successfully completed rigorous curriculum including Engineering, Business, and Psychology.

  Diploma - ITT Peterson Computer Institute (Seattle, WA); completed RPG II, Cobol, Assembler and Basic Accounting courses and graduated first in class.

 

Technical Skills                                                                                              

  Application Software: MS Outlook, Word, Excel, PowerPoint, Access, Project, Publisher & Visio; GoldMine (CRM)

  Hardware: IBM AS/400; IBM System/38, 36, 32 & 3; Wang VS 80 & 90

  Programming Languages: RPG; MS Access & VBA

 

 

 

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