xxx-xxx-xxxx yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
yyyyyy x. yyyyyy
results-driven professional eager to contribute broad business skills as well as strong project management and interpersonal relation skills toward supporting operations of a dynamic organization.
ø offer progressive experience in internal development, analysis, coordination and administration, with comprehensive technological background.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
bachelor of science, business administration - university of phoenix (troy, mi & phoenix, az), 2008
associate of arts, general studies - macomb community college (warren, mi), 2005
recent career achievements
ø expanded client base 30% annually by strategically advertising on leading material manufacturer website.
ø successfully decreased operating overhead 3% in commercial housing project through prompt error correction in labor data.
ø exhibited solid leadership qualities in directing a team of 5 technicians to multiple regional productivity and sales awards in 2005 and 2006
ø doubled store productivity after second month and became youngest member in region to be placed on promotion fast track.
ø awarded client accolades by driving voluntary customer attrition to the lowest percentage within the michigan/indiana/kentucky region.
ø actively supported senior management in successfully procuring a key client, a large pharmaceutical company.
r.w. mead and sons,
inc. - fraser, mi 2007-present
contribute detail orientation and analytical skills in conducting comprehensive review and analysis of incoming labor data for consistency and drafting purchase orders.
create and train departments to deploy process that digitizes and files documentation, instrumental to boosting office work efficiency as well as optimizing productivity and performance.
apply advanced communication skills toward acting as first point of contact in responding to customer telephone inquiries and liaising with vendors, subcontractors and city officials.
effectively boost operational efficiency and productivity by strategically developing spreadsheets and databases to streamline status reporting and documentation production.
witter construction enterprise llc - shelby township, mi 2005-present
conduct thorough analysis and comparison of bandwidth and website analytics to acquire a valuable understanding of consumer interest and enhance the web-user experience.
manipulate images to reduce webpage lag time on major internet browsers, instrumental to optimizing web traffic.
oversee all aspects of website from creation, design and development to administration and maintenance.
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michael j. watson page 2 of 2
- utica, mi 2005-2007
level 3 customer service technician
actively mentored, motivated and trained employees, playing a solid role in supporting the development of top-performing team members.
successfully promoted superior service and exceptional customer satisfaction by promptly resolving technical issues and escalating trouble tickets through quality assurance department for prompt resolution.
strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.
corporation - bridgeport, mi 2004-2005
retail sales and support
recognized as district productivity leader for 2 consecutive months.
steered diverse money management functions ranging from store opening/closing and cashiering to merchandising, stocking and pricing.
ensured staff members are properly educated on all facets and phases of company training programs, policies and procedures.
circuit city stores,
inc. - troy, mi 2002-2004
technology product specialist
proficiently developed and executed sales and customer service strategies supporting enterprise-wide operations; successfully received 100% satisfaction level after working with company mystery shopper.
built and established key relationships and liaised effectively between managers and staff members in order to resolve employee development problems and improve training implementation.
relied upon to manage department inventory management, create signs to advertise pricing and train team members on product data, visual merchandising, clerical work, cashiering and stock, demonstrating exceptional organizational and multitasking abilities in achieving operational goals and timelines.
microsoft office, adobe dreamweaver, photoshop
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