results-focused leader eager to contribute broad scope of customer service, administrative operations, and technical talents, as well as sharp data management and logistics skills, toward optimizing a company s success.

profile

 

         offer 11 years of cross-functional experience in customer service, software support, logistics, and fiscal administration roles to include success within sales, data management, and policy / procedure development capacities.

         knowledgeable in purchasing systems / procedures and vendor relations; expert a creating best practice methodologies.

         contribute strong interpersonal relations talents to effectively interface with all levels of business representatives.

         solid supportive analytical, problem-solving, and decision-making abilities.

 

~ education, professional development, and technical proficiencies ~

 

business management coursework                                                   university of phoenix / indiana university / purdue university

computer programming coursework                                                                                                                       carl sandburg college

 

lean assessment training / business logistics • myers-briggs training • knock your socks off customer service seminar

 

ms vista xp / 2000 • ms office 2003 / 2007 • ms outlook • made 2 manage version 6.2 • solid works 2008 • sap

professional synopsis

 

 

inside sales / customer service

         applied dynamic operational support abilities toward liaising among quality, shipping / receiving, and production personnel to resolve key issues, delivery challenges, and production shortages and ensure seamless business processes at all times.

         expertly monitored / maintained customer-initiated changes to product quantity, delivery dates, and shipping locations within made 2 manage system, along with entering purchase orders, processing invoices, and confirming / filing sales orders.

         utilized knowledge of company products / services to handle client concerns (i.e. rmas).

         converted 20 binders of internal / customer drawings into pdfs for document control s ease of access.

 

 

software support specialist

         contributed sharp technical proficiencies instrumental in supporting end users utilization of customized propane and law enforcement software to include organizing individualized maps via energy map for customers to schedule delivery routes.

         led resourceful intelliview product demonstrations and assisted it personnel as necessary.

 

 

customer service representative

         demonstrated broad scope of customer service skills toward handling all issues resolution, sample orders, and donations.

         provided accurate data entry practices for up to 60 purchase orders per day and regularly handled over 300 customers and 56 brokers.

         multitasked efficiently to perform data management within internal master product system and item master software.

         performed wide-ranging reconciliations, edi administration, and weekly tracking of ltl pool programs.

         networked among trucking companies to assist shipping departments with pick-up scheduling and date changes.

         instrumental in organizing a new vendor database consisting of over 100 vendors for kyger bakery products.

 

 

logistics specialist (2000 c 2001)

         strategically steered logistics efforts to include performing comprehensive inventory management and scheduling adherence for 21 top vendors, as well as utilizing materials resources planning and monitoring sap system-based adjustments for over 840 active parts.

         communicated with suppliers to ensure deliveries were on-time and complied with set standards, along with interfacing among quality, receiving / inspection, and operations personnel to resolve logistics issues, delivery challenges, and parts shortages.

         achieved up to $35,000 per month in advantageous sales of class c spare parts to outside customers.

         proactively tracked corrective action reports, reworks, returns, and vendor-implemented changes to purchased materials.

 

internal audit administrator (1998 c 2000)

         spearheaded purchase audit / purchase document review processes pertaining to all orders for 45 buyers.

         developed effective policies / procedures for supply chain management training and approved buyer program initiatives.

         created and presented scm training, along with instructing over 215 personnel within a 3-month period to optimize productivity levels.

         updated over 500 procurement information booklets and generated and maintained purchasing non-disclosure agreements.