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yyyyyy x. yyyyyy

1502 kessock way xxxxxx, xxxxxx xxxxxx xxx-xxx-xxxx abc@xyz.com

proficient it professional specializing in network engineering/administration eager to contribute technical expertise as well as strong project management and client/user relation skills toward actively supporting an orxxxxxxnization in maximizing performance.

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career profile

 

a results-oriented it professional with over ten years experience in systems administration, hardware/software installation and network support. in-depth expertise in configuring cisco routers and cisco switches. strong hands on knowledge of systems administration, computer diagnostics and help desk troubleshooting. adept at blending strong decision-making abilities with outstanding orxxxxxxnizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions. green card holder with permanent/contract work status.

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technical expertise

 

routing protocols: bgp, ospf, eigrp, igrp, rip, isis.

routing techniques: nat, pat, vlsm, multicasting, route maps, route redistribution.

vpn technologies: client and site-to-site solution using command line and sdm on cisco devices, mpls

switching & lan technologies: ethernet, vlan s, vtp, svi s, etherchannel, hsrp, glpb and spanning tree

wan technologies: frame relay, t1, ppp, hdlc

networking/standards: tcp/ip, acl, ipv6, samba, imap, pop3, dhcp, dns, firewall, radius, apache, ntp, cgmp, igmp, 802.11, pim, cdp, dlsw

security: ips, ids, pix, ipsec, vpn, aaa

operating systems: nt, w2k, server 2003, linux, vmware

voice protocols: sip, h323 and mgp

signaling: t1cas, qsig, ss7, pri

network analyses tools: wire shark, ethereal, angryipscanner

voip: cisco call manager 4.x, call manager express 4.x, cisco unity express and ip telephony, qos.

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professional experience

 

network engineer afcom sierra leone                                                                                                                                                        2007-2008

  ensure delivery of superior customer service by proactively managing network services for 300 corporate clients.

  responsible for all basic linux administration functions, cisco configuration and windows server support.

 

network support engineer datatel gsm network sierra leone                                                                                                             2004-2006

  successfully handled all configuration and troubleshooting for cisco 2800/2600 for eigrp and cisco 2924 switches for vlan, vtp and stp.

  responsible for all hardware repairs and maintenance, including the disassembly, relocation and reassembly computers and peripherals on behalf of company.

 

engineer switching sierratel sierra leone                                                                                                                                                 1993-2003

  effectively handled both operations and maintenance of linea ut100 and gtd-5c switch exchanges, including maintaining status reports of trunks via alarm management, providing subscriber supplementary and updating call records for client accounts.

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professional education

 

university of sierra leone, fourah bay college                                                                                                                                                   1993

b. eng hons electrical engineering, second class second division

cisco certified networking professional uk                                                                                                                                                           2008

cisco certified network associate-silicon pro, freetown                                                                                                                                      2006

cisco voice- silicon pro, freetown                                                                                                                                                                                2006

trends in technology bangladesh                                                                                                                                                                               2005

digital switching principles course kenya                                                                                                                                                                2002

isdn, atm, ss7 & sdh course malta                                                                                                                                                                           2001

ut100 exchange: advanced operations and maintenance italy                                                                                                                              2000

ut100 exchange: traffic management italy                                                                                                                                                                1997

gtd-5c switching course kenya                                                                                                                                                                                  1995

ccnp id: csco 11088361 ccna id: csco 11088361 microsoft certified professional a+ certified

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