yyyyyy x. yyyyyy                                                          4804 145^th avenue - edmonton, ab t5y 2x8

(xxx-xxx-xxxx

abc@xyz.com

objective

proficient it professional eager to contribute technical expertise as well as strong project management and customer service skills in a challenging computer technician assignment actively supporting an organization in maximizing performance.

career profile

ø  over seven years of relevant it experience.

ø  career built in wide-ranging facets of computer repair, maintenance and troubleshooting.

ø  outstanding customer service abilities.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in all ms operating systems, virus actions and networking engineering.

ø  expertise in shop operations and field service calls.

ø  entrepreneur who has successfully launched two companies and acquired another.

ø  proficient in software, databases, operating systems, networks and communications issues.

ø  background in effective project management.

ø  strong focus on exceptional quality and meeting client objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  contributor in increasing proficiency in client businesses.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

ø  community contributor in aiding the disabled.

professional experience

metro computers, edmonton, ab                                                                                              2004 - present

owner/operator

       purchased existing business and merged with own company, microlab (see below).

       provide broad-based computer diagnostics, servicing and repair.

       dual operations, either in shop or at client site.

       have built business base encompassing businesses and individuals.

       expertise in advising clientele on business computer needs.

       oversee sales, marketing, promotion and advertising.

       administer finance, procurement, inventory and operating expenses.

       deliver exceptional service on a consistent basis.

microlab, edmonton, ab                                                                                                               2003 - 2004

owner/operator

       planned and launched this mobile computer sales, service and repair venture.

       operated successfully, leading to acquisition of existing company, metro computers.

icpc, edmonton, ab                                                                                                                     2002 - 2003

owner/operator

       initiated and rolled-out this leading edge computer support organization.

       developed business, marketing and financial plans to support company.

       built client base encompassing local businesses and individual computer users.

earlier background

prior to 2002, served as technical support agent, convergys call center, edmonton, ab.  in this assignment, provided customer service for two client organizations, comcast and at&t broadband.  successfully troubleshot complex internet connectivity issues.

education

cdi college, edmonton, ab

information technology studies

yyyyyy x. yyyyyy                                                          4804 145^th avenue - edmonton, ab t5y 2x8

(xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a computer technician capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over seven years of successful it experience, both as an entrepreneur and with major corporations.  to complement this background, i possess demonstrated expertise in problem diagnosis, repair, maintenance, installations, customer service and business operations, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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