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0000 xxxxxx xxxx , xxxx , xxxxx 00000


Process Improvement / Project Management Professional

Team Leadership ~ Plan Development ~ Efficiency Best Practices


Results-driven and versatile Business Analysis Professional seeking a new application of specialized skill set including Operational Support and Project Management.  Eager to apply these skills to an organization in need of an extremely organized and independent professional astute at streamlining processes and implementing efficiency best practices to increase productivity of operations.

  Departmental Collaboration

  Document Creation

  Efficiency Practices

  Facilitation Services

  Cross-Functional Leadership

  Data Gathering

  Strong Business Acumen

  Management Techniques

  Evaluation and Needs Assessments


Qualifications Profile


Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, organization development, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as execution of strategies to increase client retention and loyalty. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

Ø  Frequently acts as a liaison between various departments to ensure smooth communication process.

Ø  Technology savvy with knowledge of multiple software applications and platforms, including MS Office, Lotus Notes, QAD MFG Pro, Sterling Gentran, Sage Business Works, Thomaswebs.  


Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies both in written and verbal modalities.

Ø  Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

Ø  Effectively support staff during lifecycle of specific projects in order to complete assignments on time and on budget.

Ø  Embrace company initiatives and lead process integration efforts throughout various departments.

Ø  Increase information sharing between executives, middle management, and staff through strategic communication protocols.

Ø  Proactively educate and motivate employees to work with clear goals, vision and purpose.

Ø  Identify employee needs in order to effectively train and develop based on in-depth needs analysis.

Ø  Drive efforts to identify and implement client-focused behaviors designed to improve overall customer experience.

Ø  Provide training support regarding operational analysis, team building, and customer service methodologies.

Ø  Effectively strategizes with executive management and resolves complex organizational issues. 

Ø  Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine meetings for prompt resolution.









Select Achievements


Ø  Nominated by PA educator licensing agency to serve on Exceptional Students Panel to confirm the content of the licensure test.

Ø  Held seat on the MCEA-MCPS Special Education LMCC.

Ø  Recommended for and participated in SPARKS, leadership training for MCEA.

Ø  Recommended and participated in MCEA Assertiveness Training for leaders.

Ø  Acted as University peer mentor 2003-2004.

Ø  Received Presidential Scholar Award 2003 C 2005.

Ø  Received Woman of the Year Award, California University of PA 2004.

Ø  Received "Women as Leaders, Advocates ad Activists" Award,  2004

Ø  Maintained project at 45% below budget.

Ø  Received recognition for developing and implementing student created documentary as a research project in lieu of a typed essay.  This recognition was presented at the MCPS Administration and Leadership conference.

Ø  Enacted plan to increase ED population s interaction into mainstream educational environment resulting in dramatic improvement of student self esteem.

Professional Career Track


Teacher / Special Education, Winston Churchill High School                                                   2006-Present                                       


  Primary responsibilities included teaching emotionally disturbed, autistic, and Asperger s tenth, eleventh, and twelfth grade high school student s literature.  

  Teach positive interaction, life skills, redirection, behavior modifications, and memory association skills. 

  Collaborate with mainstream teachers to help them develop multimedia lessons and assessments.

  Develop and implement behavioral management systems on an individual basis.  

  Consistently research for differentiation and equitable practices.

Teacher, Washington County Public Schools                                                                                            2005-2006                                    


  Primary responsibilities included teaching, pre-teaching, and re-teaching Math to 6th, 7th, and 8th grade special education students.

  Maintained caseload of special education students by updating goals, completing progress reports, composing Individualized Education Plans, monitoring and correcting classroom behaviors, as well as assisting in differentiating instruction to students.

  Facilitated teams, parents, and IEP meetings. 

  Proctored Woodcock Johnson III test for the special education student body.

Student Teacher, Various Schools                                                                                                                  2003-2005                                      


  Primary responsibilities included oversight and instruction to diverse student bodies as well as development of comprehensive learning curricula.

  Worked closely and collaborated with departmental resources in order to allocate appropriate resources and materials related to student needs.

  Facilitated constructive dialogue between students and parents. 


Academic Training


n M.A. C Education (4.0 GPA) / Leadership Certification, California University of PA

n B.S. C Elementary and Special Education, California University of PA

n Associate s Degree C Electronic Engineering Technology





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