Solutions-focused leader eager to offer 14+ years of experience in driving multimillion-dollar distribution center and / or warehouse operations, building and managing strong teams, adhering to strict regulatory standards, and providing world-class customer service toward maximizing an employer s bottom-line.
Integral leader who offers start-up expertise and a unique background in multiple industries to boost revenue results.
Top performer who conceptualizes, creates, and delivers highly effective solutions to large-scale operations issues.
Excellent communicator who builds key relationships with C-level executives, staff leaders, peers, and floor teams.
Out-of-the-box thinker who contributes up-to-date knowledge of products, industry trends, and client requirements, as well as experience with WMS, SAP, RF technology, mobile printers, automated conveyors, and sortation systems.
Ambitious self-starter who plans, delegates, and manages various tasks in high-pressure, deadline-driven situations.
Quality Management Systems
Workplace Safety Management
Operations / Facility Management
Employee Training / Development
Profit / Loss Responsibility
Technical Writing / Editing
Strategic Analysis / Planning
Budget Control / Forecasting
Lean Six Sigma
New Business Growth
Operating Officer / Marketing Director / Co-Owner
Utilize broad scope of business knowledge to start-up and oversee operations of a residential care facility, including building a large-scale resident base by initiating high-quality marketing efforts (e.g. business cards, brochures).
Ensure compliance with strict industry and healthcare operational standards by conducting details-focused audits.
Ø Developed key procedural manuals (e.g. safety, staff training) and organized fire and city inspections.
Applied dynamic leadership talents toward directing operations within a 330,000 C 660,000-square-foot facility, including overseeing all security control, yard management, inbound / outbound, inventory, and order filling functions.
Developed cost-effective operating budgets based on detailed forecasts, along with strategically forecasting and achieving daily productivity goals by maintaining proper area-specific staffing levels per monthly volume projections.
Drove success by managing supervisors, leads, and 46 hourly employees in handling all operations, building inspections, regulatory compliance, and auditing, and served as an HR liaison and QMS and safety compliance officer.
Managed comprehensive value-added service projects (e.g. repacking, relabeling, manufacturing).
Operations Manager (Continued)
Ø Saved the company s largest five-year account by completing a new warehouse design, increasing overall facility cleanliness, and minimizing warehouse damages to greatly decrease customer complaints, including supporting transitioning to a new, larger facility within a four-week period.
Ø Maximized performance and budgeted cartons per man-hour via targeted workflow prioritization.
Ø Reduced unnecessary hours within the facility based on daily inbound and outbound demands.
Optimized organizational efficiency within day / night shift shipping operations for a 310,000-square-foot medical distribution facility encompassing the prompt completion of all time-sensitive patient, clinic, and hospital orders to assure healthcare facilities were adequately stocked with essential dialysis supplies and achieve solid customer service.
Managed loading of all transfer orders to 13 cross-dock nationwide facilities, as well as five Southwest region docks.
Ø Built loyal and successful 20-member teams by recruiting solutions-focused, details-driven employees.
Inbound Manager (2002 C 2004)
Demonstrated strong multitasking, time management, and organizational skills toward leading four Level Two supervisors and 80 hourly employees in maintaining seamless inbound operations within a fast-paced environment.
Evaluated current work methods and initiated innovative solutions to improve operational efficiencies.
Tracked all inbound containers once on rail and ensured items were unloaded 48 hours after arrival.
Ø Successfully received 50 million+ cases annually within a three-shift operation, including unloading at least 2,650 containers per year and receiving a minimum of 50 live loads per shift.
Inbound Supervisor (1998 C 2002)
Expertly forecasted and achieved area productivity goals by maximizing daily morale via personal involvement with employees within the large-scale dock s operations, including developing and training staff to become top leaders.
Ø Achieved attendance rates of 96.5% by motivating 35 employees to establish a positive work environment.
Case Pack Supervisor (1996 C 1998)
Established and retained a goal-oriented 15-member team to maintain on-time delivery to all stores serviced, including liaising among employees on the floor and proactively tracking daily productivity levels.
Ø Maximized team performance to attain optimal production efficiencies.
Bachelor of Science in Agricultural Science
Texas Tech University
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