yyyyyy x. yyyyyy 17 kingsmill court - markham, ontario l6e 1y2
communications and service professional, with expertise in client relations, administration, economics and it systems, eager to contribute in the support of a progressive organization.
ø b.a., economics.
ø career experience in customer service, staff support, and as an administrative intern.
ø strong leadership capabilities.
ø demonstrated abilities in process improvement, work structure and quality control.
ø proven organizational, analysis and multi-tasking skill sets.
ø served in multiple campus leadership roles.
ø proficient in ms office suite, sas and windows xp-vista.
ø english, urdu and punjabi linguist.
york university, toronto, ontario
bachelor of arts, economics, 2009
statistics for economists
weather and climate
human resource management
canadian language and culture
micro/macro economic theories
mathematics for economists
foundations of business & society
university of cambridge, cambridge, england
general certificate of education, advanced level, 2003
general certificate of education, ordinary level, 2000
awards in volleyball tournaments, organized school gala/festival, led national aerobics team and served as elected class representative
cds global, markham, ontario 2010
outbound customer service representative
recruited to play key role in assisting organizational clientele.
delivered exceptional customer service on a consistent basis.
tasked for crucial projects upgrading client marketing/communication materials.
monitored customer accounts.
met/exceeded daily sales objectives.
york university, toronto, ontario 2008 c 2009
volunteer student support staff
assumed responsibility for mentoring of incoming undergraduate students.
facilitated campus tours, acted as faculty representative and arranged display stalls at university event.
mapleleaf engineering, south asia 2000
selected to support head of administration in operational support activities.
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