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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



performance driven operations specialist eager to contribute broad project management, financial and technical skills toward supporting the employer in maximizing results.



ø  offer extensive experience in operations management, with comprehensive technological background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  fluent in swahili.


professional experience

microsoft corporation                                                                                                       2000-present

operations specialist (2005-present)

  contribute detail orientation and organizational skills in handling a variety of complex financial and operations functions, with strong focus on optimizing productivity and efficiency.

  serve as business advisor for managing $35m worth of projects; directly oversee all aspects of multi-million-dollar projects from set up through revenue booking.

  directly manage a subcontractor portfolio of $5m per fiscal year, illustrating solid project management abilities.

  as federal public sector operations team lead, manage, mentor and motivate staff, playing an instrumental role in the development of top performing team members; act as subject matter expert in tool and process improvement, and actively participate in decision-making processes affecting operations.

  collaborate closely with collections team to ensure maximum revenue booking.

  drive program and process changes that benefited customers, clients, and organization.

  prepare, develop and deliver numerous reports to management, including: engagement backlog reports; time conformance report, engagement history reports, subcontractor reports, billable reports, consultants utilization and forecasting reports.

  steer financial data reporting, revenue forecasting, budgeting, preparation and analysis of monthly financial reports, and resource utilization, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.

  exhibit critical thinking and financial skills in overseeing the entire public sector subcontractor accrual process, providing analysis for variance, reconciliations, adjustments and total expense carry over for month over month.




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yyyyyy x. yyyyyy                                                                                                                                             page 2 of 2



microsoft corporation                                                                                                       2000-present


lead sales support (2004-2005) & vertical operations coordinator (2000-2004)

  analyzed and presented monthly budget reports while cost-effectively monitoring and tracking expenses for over 300 employees, with strong focus on staying under budget, accuracy and timeliness.

  handled the purchasing of all computers, wireless devices, computer peripherals, projectors and software for both microsoft employees and customers.

  innovatively created and managed the asset database, tracking federal, state and local government and shared equipment, vital to ensuring accurate and efficient monitoring.

  designed, developed and maintained the operations website, utilizing content management server, front page and sharepoint.


ericsson, inc. - lynchburg va                                                                                          1999-2000

project coordinator

  strategically planned, coordinated and oversaw the research, testing and implementation of a mini project for a training recording software, while maximizing resources and controlling costs.

  acquired formal training in discoverer 3.1 with sid, props for project managers, iso 9001, quality dialog, product and document control.

  optimized data manipulation, efficiency and productivity by creating databases for different work groups.


liberty university - lynchburg, va                                                                                  1998


  demonstrated outstanding problem solving and active listening skills in tutoring students in cobol and statistics.


thomas nelson company - nashville, tn                                                                       1997

sales associate

  successfully contributed to business development by using proactive prospecting techniques to generate new customers.

  managed all aspects of the sales process, including customer ordering, sales negotiations, and recordkeeping.


kelly services - lynchburg, va                                                                                       1996


  illustrated high level of versatility and adaptability in successfully completing diverse range of technology-focused assignments for staffing agency's major accounts.



master of science, information systems development - george washington university, washington, dc, 2002

bachelor of science, business administration, concentration: management information systems - liberty university, lynchburg, va, 1999


technical skills

business information processing

system analysis and design of computer information systems

database management system

programming: cobol, pascal, c++, sql, html (dream weaver), visual basic, oracle

software: office xp (expert user in word, excel, access, frontpage, powerpoint and outlook)

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as illustrated by the accompanying resume, i have a comprehensive background in designing, developing and implementing innovative business solutions for diverse employers.  i excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to company needs and forging proactive relationships.  to complement my experience, i offer a master of science in information systems development, as well as a bachelor of science in business administration, concentration: management information systems.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy



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