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yyyyyy x. yyyyyy

2506 alturas court z west sacramento, ca 95691 zxxx-xxx-xxxx z


dynamic, high-energy and experienced insurance industry professional with broad based customer service, claims processing and management expertise, eager to contribute advanced communication, problem solving and organizational talents toward optimizing the goals of a progressive employer.   dedicated professional with the ability to gain the trust and cooperation of clients, management and co-workers.  core competencies include:


   mentor & train staff

   identify process improvement needs

   build and maintain relationships

   dedication to customer service and satisfaction

   ability to work in a fast paced environment

   review contracts/procedures & policies

   maintain thorough industry knowledge

   gain cooperation of staff and peers

   collect, evaluate and interpret data

   produce reports/conduct audits


professional history


2000 to present:  mercury insurance company, rancho cordova

2006 to present:  claims supervisor

   direct the daily activities for a staff of 4 claims processors to ensure performance and compliance for the claims activities; train, mentor and develop claims processors to achieve optimum accuracy, efficiency, and productivity targets in claims administration and adjudication. 

   manage and monitor the performance of claims processors to ensure compliance with company policies, procedures, and standards, and maintain all statistics for management reports.

   manage day-to-day workflow, mentor staff and answer questions regarding correct processing, plan benefits, and company policies and procedures associated with auto, property and bodily injury claims.

   contribute expertise in providing arbitration services as needed.


2000 to 2004:  claims examiner/negotiator

   led claims negotiation and arbitration processes to come to agreeable resolutions; expertly navigated complex loss assignments, and identified potential fraud and criminal activity.

   researched and evaluated data, interviewed claimants and witnesses and gathered photographic, scene investigation and witness testimony to make determinations; reviewed medical records to determine severity of claim.

   received recognition for work excellence and determination in protecting and minimizing monetary losses.


1995 to 2000:  legends & heroes, roseville, ca - restaurant manager

   managed staff, delegated responsibilities, handled all purchasing, inventory and business office functions.

   provided supervision and direction for all facilities management responsibilities; ensured that the establishment was clean and ready for business at all times, inspected kitchen and food preparation areas regularly for compliance with safety and sanitation standards.

   analyzed sales levels and profitability, prepared revenue and operations reports for food control and sales.


1993 to 1994:  enterprise rent-a-car, sacramento, ca - management trainee

   selected to participate in management training program; promoted and sold products and services, and contributed toward managing day to day operations in a busy environment.

   instrumental in creating a positive, customer focused environment; assisted in resolving payment delinquencies and accounting issues.




1998:  associates of science in occupational therapy, sacramento city college

1995:  associates of arts in liberal arts, american river college

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