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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile customer service manager eager to contribute business expertise as well as strong client support skills and communication talents toward actively supporting an organization in maximizing performance.

 

profile

 

  • offer 25 years of experience in client-focused industries focused on delivering world class customer service.
  • in depth experience in client services, including expertise within communication, troubleshooting and relationship management capacities.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • strong background in reservation management, client relations, employee development, and work scheduling.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • consistently ensure compliance with all federal and state regulations, while also enforcing all company safety policies and procedures.
  • technically proficient in pacer, sabre and microsoft office suite.

 

professional experience

job title e. j. pope                                                                                                                 2008-present

  • sharp business acumen and experienced in managing broad scope of operations, from handling the daily dispatching of trucks and vehicle maintenance to ensuring workplace safety and regulatory compliance.
  • successfully steered customer service operations to generate high volume growth and revenue.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • actively maintain all administrative functions, including tracking customer fuel inventories, driver recruitment and company hiring.

 

job title u.s. airways                                                                                                                            1982-2008

  • responsible for the provision of personalized customer service, ensuring customer satisfaction and loyalty.
  • effectively trained and supervised staff and actively collaborated in operational functions such as evaluating performance and providing guidance/mentoring.
  • served as key member in the incorporation of new station in west palm beach, fl and the expansion of new reservations center in the united kingdom.

 

professional education

 

private investigator certification stratford career institute                                                            2004

graduated with honors

 

corrosion specialist united states air force                                                                                    1981

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