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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective

multilingual recent college graduate eager to contribute superior communication, organization, and information management skills towards supporting the employer as a driven and productive team member


ø  solid, hands-on experience in operational support and customer service, as well as strong academic and practical background in human resources

ø  produce detailed reports instrumental to supporting senior management in assessing performance; perform administrative functions, prepare error-free documentation, and manage sensitive information

ø  facilitate internal communications regarding career opportunities, benefits, and employee relations issues

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; consistently meet deadlines while providing high quality support

ø  proactive team player equally effective in independent and collaborative environments; dynamic communication, presentation, and relationship management skills

ø  sharp technical proficiencies including microsoft office (word, excel, access, powerpoint) ~ sierra systems / peoplesoft; notary public in the state of connecticut


~ languages ~

albanian (native) ~ english ~ italian ~ spanish


university of connecticut, waterbury, ct                                                                                                                 may 2010

bachelor of science in business and technology, management concentration

  • vice president, albanian student association c local chapter
  • member, albanian student association c statewide


~ relevant coursework ~

business information systems ~ business law ~ communication and public relations ~ economics ~ finance ~ financial and managerial accounting ~ management marketing ~ managing a diverse workforce

professional experience

customer service representative, personal banking, td bank, middlebury, ct                                            10/08 c present

  • work closely with customers to identify and address unique banking needs; apply depth of knowledge regarding wide range of products and services toward making customized client recommendations
  • ensure all aspects of operations are in compliance with all government regulations and bank policies
  • consistently meet or exceed performance goals; granted top performer award in the waterbury/new haven region from regional market manager


program assistant c travelers edge, school of business, university of connecticut, west hartford, ct        2/10 c present

  • assist leadership scholarship students selected to participate in this elite mentoring program offered in partnership with travelers insurance
  • actively support all program components and provide current and prospective students with information regarding travelers edge, the business and technology major, and the school of business


human resources assistant, sovereign bank, west hartford, ct                                                                         4/08 c 8/08

  • provided critical support for insert number of human resources managers and five regional recruiters; accurately maintained and updated employee records
  • played an integral role in the hiring process c directed internal and external job postings, communicated with advertisers and third party employment agencies, scheduled applicant interviews, coordinated background checks and pre-employment screenings, and generated a high volume of customized offer letters
  • assisted with onboarding efforts, including staff orientation, training logistics, and ongoing staff development plans
  • served as a key point of contact for all levels of staff seeking answers to hr questions; acted as liaison for hr manager to facilitate issue resolution


hostess / waitress, paisano s restaurant, waterbury, ct                                                                                    12/04 c 8/08

  • delivered excellent and efficient customer service in this busy, award-wining italian restaurant; additionally assisted staff in all areas

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