yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
experienced business professional offering dynamic skills in account management, team building, training & development, p&l and customer service eager to contribute to the success of a progressive organization.
ø over 21 years of successful background in business services and hospitality sectors.
ø bachelor s degree in hotel administration.
ø american society of training and development adult learning certification.
ø prior experience with the waldorf-astoria hotel.
ø expertise in sales and service consultative advisement.
ø proven ability to positively impact client revenues and profitability.
ø solid experience in all phases of customer satisfaction and staff supervision.
ø record of progression to assignments of increasing authority and responsibility.
ø adept in training and development of client employee teams.
ø facilitate training planning and execution.
ø skilled in coordinating operations with large client base.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø spanish linguist.
signature worldwide, inc., dublin, oh 2002 - present
training account manager
oversee and regularly train portfolio of clients and create scorecards to track progress.
implement highly effective sales and service methodologies.
handle all inquiries while working with minimal supervision to ensure customers receive training visits.
ensure positive impact on client p&l.
develop enduring relationships with client companies and employees
doral golf resort & spa, miami, fl 2000 - 2002
oversaw reservations and tee times of 693-room resort with 5 golf courses and 48 spa suites.
supervised group reservations and ensured accuracy of bookings.
assisted director of revenue management.
prior to 2000, employed by hotel sofitel in capacities of: director of guest services overseeing operations of this 281-room hotel including front desk, night audit, concierge, airport transportation, communications and gift shop; director of business development handling all forecasting, yield management, proper sales techniques and individual room sales; and the waldorf astoria hotel as reservations manager planning, directing and overseeing all functions of this four star, 1,410 room luxury hotel. prior waldorf background as assistant reservations manager supervising 15 employees, preparing weekly schedules, monthly reports and staff training.
universidad catolica madre y maestra, santo domingo, dominican republic
bachelor of science, hotel administration, 1989
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