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yyyyyy x. yyyyyy 3505 sage road #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
skilled professional with experience in business development, customer service, operations and coordination exploring career opportunities in a challenging account management or business to business sales role.
career profile
ø over 15 years of experience in business development, customer service, operations, project management, personnel training/coordination and documentation processing.
ø b.a., communications with honors.
ø effectively define, develop and execute operations to boost productivity and efficiency.
ø strong leadership abilities in directing operations in challenging and stressful environments.
technology skills
microsoft office suite, 50 wpm
professional experience
kellogg, brown & root 2007 - present
customer service specialist, kirkuk, iraq (2010-present)
evaluate and apply engineering techniques and criteria.
assist in designing complex assignments involving conventional plans and surveys.
billing coordinator (2007-2010)
ensured serviceability of housing unit, including furniture replacement and work order submission.
coordinated maintenance activities, maintained supply inventory and worked with customers.
maintained occupancy rates, prepared and archived files and supervised and trained personnel.
fulfilled daily reporting requirements for site and area management and oversaw key control.
at&t communications 1999 - 2007
job steward (2005-2007)
promoted union awareness via presentation and literature.
represented co-workers during disciplinary hearings.
facilitated communication between management and employees.
customer service representative (2001-2007)
managed client inquiries, handled escalated calls from other csrs and researched problems.
assisted other departments in resolving problems and recommended products to customers.
sales representative (1999-2001)
simultaneously established rapport with potential customers and received service orders in call center.
conducted research into appropriate services for customers and followed up upon order completion.
surpassed monthly performance standards.
yyyyyy x. yyyyyy
page two
education
texas southern university
bachelor of arts, communications, cum laude graduate 2005
prior background
intern for united states peace corps and mickey leland center assisting volunteers for non-governmental organizations in ghana.
lockbox operator for chase bank performing data entry on commercial account bulk deposits, preparing deposit information for customers and conducting research to correct errors.
mass marketing representative for american general insurance processing new life insurance applications, distributing correspondence to policy holders and presenting weekly group productivity reports.
teller for wells fargo bank performing financial transactions, balancing cash drawer, vault and atms and referring customers to personal bankers.
yyyyyy x. yyyyyy 3505 sage road #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an account management or business to business sales capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include extensive professional training and over 15 years of business development, customer service, coordination, operations, leadership and documentation experience. to complement this background, i possess staff management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
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