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yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven mortgage operations manager eager to contribute demonstrated leadership, business development, and strategic problem solving toward supporting the employer in optimizing operational and financial performance


ø  offer numerous years of progressive mortgage lending experience with depth of knowledge in conventional, government, fha, and va loans, and expertise in staff development and training

ø  successfully steer all aspects of daily activity; strategically plan and coordinate workflow and human resources for optimal administrative, opening, processing, underwriting, closing, and shipping coverage while containing labor costs

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive environments; demonstrated ability to succeed despite unstable market conditions

ø  excel at building, training, and leading top-performing support teams; experience training sales staff, underwriters, processors, closers, and post closers in licensing, software systems, underwriting guidelines, products, and procedures

ø  develop and implement procedural manuals to increase quality, efficiency, and productivity

ø  actively support company in maximizing bottom-line profits by working closely with vendors to achieve competitive pricing and terms on products, services, and delivery platforms

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  strong practical understanding of underwriting guidelines and regulations; maintain highest ethical standards at all times

ø  sharp technical proficiencies including desktop underwriter, loan prospector, mortgageware, equal, and

ø  origination system maintenance and administration


~ key achievements ~

  • contracted by training pro, the national leader in mortgage education, to author and conduct fha mortgage training classes
  • as operations manager with countrywide, entrusted with de and va automatic authority and conventional authority to $1.5m; trained and directed staff, consistently achieved corporate and branch goals
  • selected to serve as trainer for mortgage personnel at horizon bank; delivered highly effective instruction in processing, evaluating self-employed income and appraisals, fha and va training, condos/puds, secondary market investor programs, and industry developments
  • oversaw up to 25 personnel in multiple locations, introduced process improvements to speed efficiency, and developed and implemented procedural manuals and training programs regarding all aspects of mortgage operations for fifth third bank
  • played key role in a start-up mortgage program with community bank, fsb (now fifth third bank) coordinating comprehensive operational activity

professional experience                

trainer c state licensing in mortgage lending, training pro, inc., hunt valley, md                                      8/07 c present


insurance agent for life, accident, and health, pennsylvania life insurance co., fort wayne, in                   5/08 c present


licensed mortgage loan originator & insurance agent (il & in), the mitre group, inc., crown point, in       11/07 c 4/08


mortgage operations manager, standard branch, countrywide home loans, schererville, in                             3/05 c 4/07


sr. mortgage operations manager, horizon bank, michigan city, in                                                                  10/02 c 2/05


mortgage loan operations manager / officer, palos bank and trust, palos heights, il                                     4/01 c 10/02


assistant vice president / mortgage processing manager, fifth third bank, merrillville, in                                  3/96 c 4/01




yyyyyy x. yyyyyy                                                                                                                                                                                                              page 2


closing / shipping supervisor, pinnacle bank, merrillville, in                                                                            3/93 c 3/96


closing / shipping specialist, dependable mortgage, calumet city, il                                                              8/92 c 3/93


assistant vice president / shipping & post-closing supervisor, calumet securities corp., schererville, in 8/85 c 5/91


studies toward master s in business administration, keller graduate school of management, merrillville, in 1999 c 2000


bachelor of science in elementary education, illinois state university, normal, il                                                       1982

~ licenses & certification ~

indiana mortgage loan originator license (2008) ~ illinois mortgage loan originator license (2008)

indiana life, accident and health license (2008) ~ illinois life, accident and health license (2008)

indiana property & casualty license (2008) ~ illinois property & casualty license (2008)

va home loan credit underwriting standards certification (2002)

mortgage loan underwriting certification, mortgage bankers association (2002)


yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in an operational management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include extensive mortgage lending experience with an emphasis on building and developing highly productive support teams.  i have a solid record of profitably managing all aspects of operations.  my dynamic communication skills have consistently proven instrumental in presenting, negotiating, and closing major transactions and i am adept at identifying and addressing client-specific needs.  to complement this background, i have completed substantive coursework in a mba program and hold numerous indiana and illinois state licenses. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.




yyyyyy x. yyyyyy

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