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yyyyyy x. yyyyyy

946 florence lane #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



results-driven, motivated professional eager to contribute dynamic project management, team-building and interpersonal relationship skills toward actively supporting a progressive organization in optimizing operational performance.




  respected senior-level sales specialist with distinguished 11-year career leading sales support, invoice/order processing and customer service operations.

  in depth expertise in a broad range of operational support functions, including procedural improvement, inter-departmental cooperation and staff training; excel in training top-performing, client-focused sales teams.

  demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.

  adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

  apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

  technically proficient in sap, quickarrow, quickcomm, quicksilver, microsoft office suite, and oracle.

professional experience


telecom billing invoice processor cisco / sts international inc.                                                            2008-2009

  sharp business acumen and experience in managing broad scope of invoicing operations, from providing monthly reporting metrics and solutions for it billing questions to coordinating with a/p to ensure timely vendor payments.

  actively supervise the processing of monthly telecom invoices on behalf of third party vendors; effectively reducing past-due balances for vendors resulting in increased vendor satisfaction

  collaborate with provisioning team to ensure new service validation and accuracy in database system.

  utilize circuit database for accurate departmental charges, save cisco over $500,000 through proper auditing techniques.

  consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.


billing coordinator h / p / accounting network                                                                                                   2007-2008

  responsible for the timely and accurate auditing and processing of expense related billable documents for invoicing to hp customers; effectively completed over $3,000,000 worth of invoicing to hp clients.

  actively collaborated with project managers, consultants, customers, hp credit department, and business operations to ensure successful and accurate expense invoicing; caught up huge backlog of billable documents for invoicing.

  successfully trained subcontractor team in the detailed auditing processes for vendor expenses.


expense reporting specialist mercury interactive corp/accounting network                                                 2006-2007

  spearheaded all auditing and processing of internal consultants expense reports and receipts while training new employees to follow company methodology in auditing procedures.

  successfully coordinated all operations with consultants to ensure timely and accurate entry of expense cards.

  efficiently organized and executed innovative plan to process 1500 expense reports/receipts.


sales service specialist digidesign corp / dynamic staffing                                                                   2005-2006

  directed the coordination, preparation and processing of dealer/customer returns, credit/debit memos, employee/dealer purchases, and order upgrades, resulting in the highest inter-departmental accuracy rate of 99.2%.

  facilitated productive interaction with the sales staffs of both digidesign and seller of digidesign's products.

  contributed proactive planning, developing, and implementing of sales campaigns / promotions for the sales service staff to expand utilization of company s products and services.

  promoted open communication between shipping and credit departments to ensure proper shipment and bill processes.


sales support specialist siemens corp.                                                                                                              1998-2002

  effectively coordinated, prepared and processed credit memos, debit memos, customer returns, new orders, contract reviews, swap outs, and order upgrades in support of company objectives.

  successfully supervised credit, manufacturing, sales and shipping department operations, consistently ensuring order completeness and the timely product delivery; maintained highest accuracy rate in department of 92%.

  cost-efficiently streamlined departmental operations through the development and implementation of work flow instructions and detailing system.

  lead iso compliance initiatives, ensuring penetration into international markets through the preparation of detailed instructions and staff procedural education.

  established comprehensive departmental work instruction standards and developed a comprehensive local control documentation procedure manual explaining proper change techniques in support of company vision and mission.

professional education


bachelor of arts degree in business administration specializing in finance university name

yyyyyy x. yyyyyy

946 florence lane #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a (inset job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in sales support, invoice/billing operations, order processing, management, and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, education, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy


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