operations ~ sales ~ customer service
ø proficiently drive broad facets of operations ranging from business development, sales/marketing, client management, and customer service to human resources, financial, administrative, inventory control, and quality assurance; track record of promoting with employers to positions of increasing responsibility in recognition of strong performance
ø excel in hiring, training and directing productive sales, customer service and operational teams
ø dynamic communication, consultation, negotiation, and relationship building/client relation skills
ø effectively define, develop and implement policies, procedures and operational systems to maximize productivity, efficiency, quality, and profitability
ø resourceful problem solver able to analyze and troubleshoot issues and deliver innovative solutions
ø equally effective in self-driven and collaborative team environments
member service manager, la fitness-dallas, texas 09/07 to present
steer broad-scope areas of gyms operations, from client services and business development to human resources, inventory control and administrative functions
successfully boost bottom-line performance by training and developing dynamic operation managers and team members in all areas of client servicing and facility operations as well as developing and implementing solutions-focused policies and procedures to contain costs and increase efficiencies
diplomatically respond to bbb complaints for timely resolution to maintain high ratings
marketing manager, mjm sports-dallas, texas 07/2005 to 09/2007
steered operations for seattle-based company, with responsibility for effectively building and leading a productive sales team committed to delivering quality customer service and driving revenue growth
actively consulted with clients to define business goals and developed and provided customized programs to support them in growing business through diversified revenue streams
personal banker, bank of america-las colinas, texas 05/2003 to 06/2005
led sales and service operations targeted toward maximizing individual consumer business through sales/cross-selling of broad range of financial products and services
fostered a collaborative teamwork environment instrumental to building and retaining high-performance staff
strategically controlled financial risk to optimize profitability; actively assisted with center inventor
bachelor degree, communications w/business minor, north texas university-denton; 2003
dallas sport and social leagues and activities
hiring agent name
i am currently seeking a challenging new career in management where my broad experience and strong track record will support you in boosting performance. to acquaint you with my qualifications, i am submitting my resume for review; in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, i earned a bachelor degree in communications, with a minor in business, in 2003 and immediately launched a career in client-focused, service-oriented industries where i have consistently rapidly progressed to positions of increasing responsibility. with a vast background in all areas of business operations, from sales/ marketing, client servicing/account management and human resources to administrative and financial, i am qualified to assist you in optimizing competitive leveraging, business growth and bottom-line profits. i have a talent for capitalizing on opportunity, developing/implementing targeted action plans and strategic operational processes and building/leading high-performance management, sales, customer service, and support teams. additionally, my career track illustrates my ability to rapidly adapt to and thrive in new industries.
as an employee, you will find me to be a driven team player prepared to deliver both immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
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