Yyyyyy x. yyyyyy

17 Palmer Street, Bundaberg, Qld 4670 ~ (07) 41523130 / 04 07415221

 

Ambitious Financial Services Professional with a 15+ year proven track record of success and progressive business acumen including, assessment of financial resources, deductive reasoning, conflict resolution, negotiation, problem sensitivity, client evaluation, and sound decision making. Possess exceptional organisational and interpersonal attributes and a fiery determination to succeed. Exhibit dynamic follow-through, astute professionalism, and a stellar work ethic. Strong passion for providing infectious enthusiasm, provoking others to reach for the next level of success. Consistently create lasting relationships with people from diverse cultures and professional backgrounds. Interact with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficacy.

 

 

Westpac Bank, Bundaberg

Customer Service Representative C Greeter, 12/2004 to 07/2005

• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• Confer with customers by telephone or in person to provide information about products/services or to take orders or cancel accounts.
• Contact customers to respond to inquiries or to notify them of account status and any planned adjustments.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.

                  

Customer Service Representative C 1, 07/2001 to 12/2004

• Interviewed persons desiring to open bank accounts, processing business express deposits, handled and reconciled cash.
• Engaged in customer service, processing bank cheques, and completed overseas drafts and telegraphic transfers.
• Explained banking services available to prospective customers and assist them in preparing application form.
• Reconciled branch treasury and ATM machines.
• Relieved Front of House by taking on an interim role as CSR 2.

 

Stag Men's Hairstylists, Bundaberg

Co-Owner/Manager, 10/2000 to 07/2003

• Formulated policies, managed daily operations, and planned the use of materials and human resources.
• Determined services sold, and set prices based on forecasts of customer demand.
• Managed staffing requirements, and interviewed, hired and trained new employees.
• Developed and implemented marketing strategies including advertising campaigns and sales promotions.
• Directed and coordinated financial and budget activities to fund operations, maximise investments, and increase efficiency.
• Prepared work schedules and assigning specific duties.
• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction.

                                 

 

Westpac Bank, Bundaberg West

Customer Service Representative C 1, 04/1998 to 07/2001

• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Counted currency, coins, and cheques received, by hand or using currency-counting machine, to prepare them for deposit or shipment to other banks.
• Entered customers' transactions into computers to record transactions and issued computer-generated receipts.
• Cashed cheques and paid out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Examined cheques for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Carried out special services for customers, such as ordering bank cards and cheques.

 

Addecco Agency / Commonwealth Bank, Bundaberg

Relief Teller, 10/1997 to 04/1998

• Relieved tellers as necessary; balanced currency, coin, and cheques in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.

 

****Additional experience as Receptionist for Meteor Motel and Motel Receptionist for Grand Hotel/Motel****

           

Bachelor of Accounting (Completed 2 years of 3) C 2007 C 2008

Central Queensland University C Bundaberg

GPA: 5.89 out of 7; Letter of commendation from the Dean of Faculty

 

Skills for Tertiary Education Preparatory Studies C 2006

Central Queensland University C Bundaberg

         

Financial Services Review Accreditation

Customer Services Representative C Level 2, 2004

         

Certificate 111 in Financial Services, 2004

 

Qld Education Department Junior Certificate

 

 

-         Member Golden Key International Honour Society

-         Member CPA Passport

-         Member CQU Bundaberg Student Faculty Club

-         CQ University Student Mentor,  (Awarded Outstanding Mentor for 2008)

-         Australian Red Cross Blood Donor 1997 to present

-         Sunrise Rotary Multi-cultural Festival, 1998 - 2005

-         Westpac Bank Social Club Committee Member, 1999 to 2004

-         Westpac Bank Social Club President 2000, 2001 & 2003

-         Volunteer Bundaberg Lifesavers & Shalom College Bingo, 1993 - 2002

-         Volunteer Shalom College Tuckshop, 1993 C 2001

-         Clean up Australia Day, 1999, 2001, 2002, 2003, 2004

-         Host parent to overseas Rotary ex-change students, 1998 & 1999

-         St  Patrick s Primary School C Tuckshop Coordinator, 1995

-         St Mary s Primary School -  Fundraising and Tuckshop Coordinator, 1993 & 1994

-         St Mary s Primary School - Vice president P & F Association, 1993