career objective

 

results-driven, solutions-focused, and detail-oriented team player desiring a challenging and rewarding retail sales management / business support role within a dynamic and successfully progressive organization where proven professional experience can be applied toward actively supporting the maximization of overall profits and enhancement of operational performance.

 

profile

 

ø  offer over 22 years of solid professional experience in sales / marketing, financial support, and customer service roles, including expertise in personnel management, training / development, policy / procedure implementation, and business-to-business relations.

ø  contribute proven success in all aspects of operational management and supervision of high-quality team members to ensure exceptional client relations and outstanding corporate sales.

ø  demonstrate solid prioritization and time management skills, including quickly identifying and resolving operational problems in a proactive and productive manner while maintaining high quality standards.

ø  effectively apply dynamic communication and interpersonal relationship-building skills toward guaranteeing the delivery of quality customer service.

ø  foster synergistic teamwork across a multitude of personnel levels while making solid organizational decisions to reflect positively on customer satisfaction and operational well-being.

ø  capable of staying focused and maintaining a calm demeanor in fast-paced, high-pressure situations while exhibiting a high-quality work ethic.

ø  skillful at performing independently or within a team-based environment to exceed all operational goals and objectives.

 

professional experience

 

account executive

ø  created a dynamic marketing plan to establish a profitable business network throughout northern california which serviced both brokers and consumers, including developing essential working relationships with broker clients, effectively performing issues resolution, and consistently providing outstanding overall client services.

ø  served as a proactive liaison to the company s corporate office regarding the timely and efficient resolution of any underwriting and operational issues, as well as perform necessary business-related travel throughout central and northern california to achieve optimal operational success.

 

mortgage broker

ø  successfully opened a self-driven retail office originating sales volume from internet-based marketing leads, along with recruiting, training, and managing a group of high performance loan originators and achieving substantial overall business success.

 

professional experience

(continued)

 

branch manager wholesale consumer lending

ø  effectively created and managed a santa rosa-based broker center which provided consumer loan products to mortgage brokers throughout california, including supervising the job duties of six account executives and five operations staff personnel.

ø  regularly interacted with retail bank branches to develop key business relationships for the overall benefit of center-based operations.

ø  attended frequent executive-level management meetings to create valuable policies and procedures for the center, along with consistently exceeding all assigned operational production goals.

 

sales manager / wholesale account executive

ø  successfully performed various sales activities in tandem with three regional account executives within a high volume mortgage office, along with proactively maintaining a personal book of advantageous business contacts.

ø  contributed direct operational support for underwriting personnel to produce top quality loans for clients.

 

vice president / branch manager

ø  oversaw a profitable santa rosa-based financial branch that successfully grew to three high-performance locations with over 35 employees which subsequently funded over $1 billion in conventional and government loans.

ø  supervised a high-quality administrative staff and field sales team, along with efficiently interacting on a daily basis with human resources personnel for all hiring, probation, benefits, and payroll-related issues.

ø  maintained responsibility for managing all operational costs by effectively reviewing monthly financial reports and approving all necessary expenses for accounts payable activities, as well as handling the approval of required travel and expense reports.

ø  created optimal business- and performance-oriented plans for the overall support of branch operations and account executive personnel.

ø  achieved membership within the president s club for exceeding annual production goals.

 

~ additional key experience ~

 

wholesale account executive, sunbelt national mortgage                                 1988 c 1989

accounting clerk, falcon mortgage corporation                                                  1986 c 1987

 

education

 

associate s degree in accounting / data processing (4.0 gpa)

heald business college

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding retail sales management / business support role within a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

i offer over 22 years of solid professional experience in sales / marketing, financial support, and customer service roles, including expertise in personnel management, training / development, policy / procedure implementation, and business-to-business relations.  in addition, i pride myself on seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

 

you will find me to be a results-driven, solutions-focused, and detail-oriented team player who fosters synergistic teamwork across a multitude of personnel levels, and is firmly dedicated to supporting your comprehensive business goals and objectives.  i am confident that i will be an incredible asset to your professional team by contributing my proven success in all aspects of operational management and supervision of high-quality team members necessary to ensure exceptional client relations and drive corporate sales to maximize overall operational profits.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

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