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yyyyyy x. yyyyyy 920 eisenhower road, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
proficient telecommunications
professional eager to contribute proven management skills, advanced technology experience
and operations/strategic project expertise within the challenging
communications industry.
career profile
ø long-term experience and extensive education in communications systems and networks.
ø outstanding capacity to develop and implement advanced applications.
ø responsible for major projects from initiation to completion.
ø numerous certifications in diverse applications.
ø skilled consultant, troubleshooter and advisor with proven user support capacity.
ø record of progression to positions of increasing authority and responsibility.
ø focus on providing exceptional support to various departments.
ø deliver exceptional customer service, quality and attainment of organizational objectives.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø experience in voip, ip, including peer to peer networks.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø enthusiastic team player.
professional experience
palo cooperative telephone association, palo, ia 2009 - 2010
general manager
support local residential services including telephone, iptv, analog cable and internet.
engineer voice service for nextera nuclear plant
supervise seven employees.
effectively coordinate with local government.
achieve compliance with all nrc regulations.
alliant energy, cedar rapids, ia 1994 - 2009
manager telecommunication voice systems (1998-2009)
managed telephone, voicemail, pagers, cell phones, long-distance contracts and calling cards in 3 states.
effective negotiator saving the company $700,000 over a three-year period.
supported iowa-minnesota voice hub and helped systems merger to form integrated network services.
recruited, developed, coached and supervised 18 analysts and technicians in iowa and wisconsin.
operated large, complex telecommunications projects within annual $7.5mm budget.
senior telecommunications analyst (1994-1998)
analyzed paging and long distance financials, identified and troubleshot problems and implemented voip.
migrated cisco call center for ia/mn/wi, supported call center maintenance and supported voice services.
developed service agreements and performance measurements for each customer.
other experience
have also been employed by motorola inc. in capacities of senior telecommunications analyst and senior telecommunications technician, maintaining and troubleshooting corporate systems, designing fiber ring network, providing third-level support, training technicians and supervising equipment installations.
education/training
nortel/norstran
numerous certifications
motorola university
performance management training/statistical process control review/pareto diagrams/problem solving and decision making/understanding six sigma
tpm institute
total preventive equipment management
yyyyyy x. yyyyyy 9020 eisenhower road #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a communications engineering management capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include nearly three decades of telecommunications and network experience. to complement this background, i possess demonstrated expertise in personnel supervision, project administration, financial analysis and network systems, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
yyyyyy x. yyyyyy 9020 eisenhower road #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
thank you letter text
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting communications engineering management position currently available with your organization. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff. i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
yyyyyy x. yyyyyy
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