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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven customer service specialist eager to contribute excellent sales and communication skills toward supporting the employer as a driven and productive team member


ø  offer more than 5 years of experience, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries; demonstrated ability to handle escalated situations

ø  effectively perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  exceptional communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

sears                                                                                                                                                    6/09 c present

merchandise and customer assistance (8/09 c present)

  • in recognition of outstanding performance, quickly promoted to position responsible for providing excellent customer service in a fast-paced environment
  • ensure accuracy of all pricing and signage throughout store; replace and update signage for special events, implement merchandise mark-downs, and investigate and resolve price discrepancies

shipping and receiving (6/09 c 8/09)

  • played an integral role in overseeing product quality and shipment accuracy through diligent monitoring of incoming deliveries
  • efficiently and accurately created service orders, documented merchandise movement, and packaged and prepared outgoing shipments

mac specialist, apple inc.                                                                                                                     9/08 c 6/09

  • worked closely with existing and prospective customers to identify and address individual needs
  • delivered client-specific product recommendations and solutions
  • provided clear, non-technical product information, customer training, and user support for present and future offerings


sprint / nextel, retail consultant / training lead                                                                                    12/06 c 9/08   

  • offered knowledgeable and courteous customer service in busy retail store environment; assisted customers with products, services, and billing inquiries
  • trained new staff members, performed store opening and closing procedures, and resolved customer escalations; updated and utilized customer database to support sales activity
  • proactively monitored inventory, maintained merchandising displays, and restocked products and office supplies
  • granted breakfast of champions award (9/07 c 11/07) for exceptional sales


customer service representative, guamcell communications                                                               4/06 c 10/06

  • expertly assisted customers with products, explained features, and performed troubleshooting procedures; increased unit and accessory sales
  • proficiently managed high-value cash transactions and prepared detailed tracking logs

front office host, ladera towers                                                                                                          1/05 c 4/06

  • provided superior customer service to arriving and departing hotel guests; additionally served as point of contact for room rates and availability queries
  • accommodated special guests and vips; worked with travel agencies to coordinate room reservations 


yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include extensive experience providing customer service and sales support.  throughout my career, i have maintained a solid record of receiving excellent customer satisfaction ratings.  i excel at quickly learning product lines to be able to serve as a valuable resource to customers as well as internal staff.  my dynamic communication skills have consistently proven instrumental in my success at increasing sales and customer loyalty.


as an employee, you will find me to be a driven team player.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy





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