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Yyyyyy x. yyyyyy

P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000




Versatile Manager / Coach / Trainer

Communication Dynamics ~ Technology Proficient ~ Program Development


Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company.  Passionate regarding training and working with diverse populations to solve relevant needs.  


Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, course design and delivery, conflict management, research and data analysis, counseling and training, strategic planning, organization development and change management.

Ø  Strong education background with the ability to inspire and motivate many types of audiences.

Ø  Comprehensive understanding of the training arena due to advanced practical and academic training.  

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of high-standard teaching protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software systems including MS Office Suite and MS Publisher.    


Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies both inside and outside the classroom.

Ø  Capable of in-depth research and data analysis with the purpose of improving student learning and comprehension of different subjects.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant educational issues in a proactive manner. 

Ø  Use knowledge of different learning styles and theories to effectively introduce relevant and salient curricula. 

Ø  Increase comprehension and student retention by establishing meaningful educational programs.

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and student population trends and data in order to offer most viable recommendations to student base. 

Ø  Provide student support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary treatment teams and community resources to optimize patient/client outcomes.


Key Professional Achievements


Ø  Created strategic tracking system for trade alliances.

Ø  Audited and optimized various systems, resulting in 100% accuracy with both payments processing and legal compliance.

Ø  Created efficient bookkeeping system resulting in fewer overall errors.

Ø  Created comprehensive database for tracking numerous company services.

Ø  Reduced overhead costs by $30K through transition of physical to virtual operations via technology solutions integration.

Ø  Conducted research and recommended operations merger which resulted in increase in profit margin by 20%.

Ø  Increased web presence and product exposure through social media initiatives and 24-hour booking capabilities.

Ø  Lectured in various settings and regarding numerous social topics, most recently in collaboration with the Grameen Foundation.



Professional Career Track


Operations Manager, BBC                                                                                                              Present


  Primary responsibilities include comprehensive management and oversight of operations, strategic tracking of all business activity, creation and maintenance of client accounts within database system, collective accounts receivable and collections efforts, inclusive sales and marketing initiatives, as well as development of client relations protocols aimed at increasing retention and loyalty.


Eating Disorder Program Therapist, Rader Program                                                              2006-2007


  Primary responsibilities included providing individual and family counseling to diverse populations within acute care facility.  Specific functions; 

  Designed and delivered behavioral lectures and led process groups;

  Maintained charts and treatment plans;

  Worked collaboratively with treatment teams in a cross-functional and interdisciplinary manner;

  Identified and formed strategic partnerships with various community resources.


Technical Support/Systems Trainer, Hogan Assessment Systems                                         2004-2005


  Primary responsibilities included conducting systems training on proprietary software, technical and customer service support, management of customer accounts, documentation protocols, and various research as related to technology efforts.


SS7 Translations Analyst, Williams Communications                                                              2000-2002


  Primary responsibilities included conducting network translations, signaling build-outs, and project management related to systems integration efforts.


Network Surveillance Ops II, Wiltel Communications                                                               2000-2002


  Conducted network surveillance for organization, designed and utilized conflict resolution processes for client base, maintained technology by troubleshooting and conducting regular optimization protocols, repaired network whenever necessary, performed various metrics testing and analyses, as well as attained specialized training in Telcordia, Inet, and Tekelec Eagle STPs.




Operations Analyst III, MCI WorldCom                                                                                      1997-2000



Academic Training & Additional Information


n M.A. C Counseling Psychology, Prescott College

n B.A. C Cultural Anthropology, Goddard College

n Certification C International Critical Incident Stress Management (CISM)

n Past Lectures: Corporate Culture: Core Values and Work Ethic , The Only Place Poverty Belongs is in a Museum , Tools in Narrative Therapy , How Healthy Are We?  A Look Inside Our Borders and Abroad , Understanding Corporate Culture .

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