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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
homexxx-xxx-xxxx
abc@xyz.com
career objective
seasoned and disciplined leader with more than 10 years of experience executing strategic operational initiatives in support of corporate productivity and profitability objectives of major organizations, including fortune 200 firms.
profile
ø consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of top industries.
ø flawless history of delivering complex business projects on time, within budget/specifications, and without compromising performance, including cutting-edge technical improvements based on accurate planning and risk assessment.
ø proficient in troubleshooting, resource allocation/maximization, change management, and new technology introduction.
ø proven leader and team builder, with success in fostering true motivation, productivity, and cohesion from disparate parties.
ø reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability, and ability to get the job done by focusing on priority tasks, responding to sense of urgency, and tenacious dedication to results.
core competencies:
strategic planning & initiatives |
recruiting & training |
policy & procedure development |
needs assessments |
staff development |
outsourcing management |
strategic business development |
productivity improvement |
relationship development |
project planning & analysis |
expense control |
documentation & presentations |
financial analysis & reporting |
vendor & contract negotiations |
performance evaluations |
career accomplishments
ø triggered $1.3m expense reduction on $4.7m budget for tuition options through development and execution of strategic initiatives.
ø cultivated relationships with key tuition options customers, utilizing superior customer service abilities, which resulted in capture of additional 9% loan volume in 6 months.
ø managed sallie mae s signature private loan products, totaling $6b annual loan volume.
ø developed business plans to expand sallie mae s presence into commercial loan space.
ø directed system conversion projects for slm financial who transitioned from ms access to as/400 and, eventually, to an ibm mainframe.
ø initiated and led project to automate loan origination functions, resulting in 30% reduction of slm financial staff with minimal costs involved.
professional experience
tuition options 2008 to present
director of operations and product management
oversaw wide range of strategic projects geared toward operational efficiency, including outsourcing of mail activities and payment receipt functions, and institution of electronic incentives for clients and borrowers to reduce manual labor.
implemented pay-for-performance program, which rewarded overachieving employees for both qualitative and quantitative successes while maintaining same fte cost.
coordinated with senior management to develop concise reporting package to manage day-to-day and long-term financial success of company.
sallie mae 2004 to 2008
loan product manager
managed portfolio of signature student, community college, career training, k-12, and continuing education products.
directed strategic planning, product development, loan features, pricing profitability, securitization, competitive intelligence, marketing collateral content, loan documents, budgeting, and risk mitigation.
implemented and managed numerous niche products, including receivables acquisition, solutions for foreign students, and school as lender program.
slm financial 2000 to 2004
business systems manager
assumed full accountability for all student loan business systems, including origination, loan servicing, web loan delivery, imaging, automated credit decisions, and reporting.
consulted on numerous loan acquisition conversions related to purchases from educational institutions.
developed enterprise reporting solution for report delivery to executive management team, directors, sales force, and external business customers.
managed change request process for onshore and offshore developers.
loan origination quality control manager 1999 to 2000
managed department responsible for loan delivery to borrower and school customers, including creation of efficiencies to streamline productivity such as consolidation of functions, recommendations for system enhancements to it, and implementation of pay-for-performance initiative.
designed and developed training documentation and monitored daily flow of application volume.
collaborated with sales team to develop strategies to increase market share by reducing turnaround time to customers.
education & credentials
monmouth university-west long beach, nj
bachelor of arts in business administration
technical proficiencies:
crystal reports, sql server, microsoft office suite (word, excel, powerpoint, outlook, access), as/400, ibm mainframe
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