yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
phone: (xxx-xxx-xxxx / ( xxx-xxx-xxxx
~ objective ~
dedicated hotel management professional seeking opportunity where significant industry experience, staff leadership talents, and financial acumen will provide an immediate and positive impact to a progressive organization.
~ areas of expertise ~
guest service and satisfaction c focus on ensuring and optimizing guest relations to achieve excellent occupancy levels, repeat business and referrals. proficient in administering guest recognition and loyalty programs.
revenue growth & profit maximization c considerable skills in forecasting, budgeting, accounting, cost control, and strengthening revenue growth and profitability.
personnel training & management c combine solid interpersonal and communication skills to train, empower, educate and inspire employees; lead staff to achieve productivity and performance excellence. proven success in elevating staff morale, reducing turnover, and driving compliance with corporate standards, policies and procedures.
sales & marketing management c extensive background in devising, implementing and evaluating sales and marketing efforts. merge strong work ethic, attention to detail, and integrity to achieve sales targets for room division and food and beverage targets.
~ professional experience ~
hilton pensacola beach gulf front / innisfree hotel management, pensacola beach, fl, 2007 to present
accounting manager c innisfree hotel management
spearhead accounting operations encompassing accounts payable and receivable, policy and procedure development, audit balancing, profit maximization, and payroll for 250+ employees.
strategically control and monitor budget compliance, assist controller in preparing monthly p&l statements, and expeditiously resolve billing disputes.
apply dynamic leadership talents to supervise human resources administrator, payroll administrator, group billing coordinator, accounting clerks, and night auditor.
facilitate training and enforcement of corporate standards for personnel administration, oversee performance management, and drive first-rate guest service.
best western / innisfree hotel management, perdido key, fl, 2003 to 2004
- proficiently directed hotel operations with a constant emphasis on productivity, guest relations, profitability, team cohesiveness, and employee satisfaction.
- combined outstanding problem solving skills with exemplary creativity in resolving guest concerns and conflicts, and going the extra mile to deliver a wow experience.
yyyyyy x. yyyyyy ~ page 2 of 2
professional experience continued
analyzed, defined and administered budget, tracked expenses, generated forecasts, and championed efforts to boost revenue by 22%.
formally awarded for excellence in managing housekeeping and maintenance departments.
enron, gila bend, az, 2002 to 2003
accounts payable clerk
meticulously reviewed and verified weekly time sheets for 3,000 employees critical to ensuring and optimizing cost control.
demonstrated superior multi-tasking expertise to code invoices, prepare budget reports, input payables via jd edwards and sap software, and partner with corporate office in resolving back payments to vendors and subcontractors.
days inn, orange beach, al, 1998 to 2002
assistant general manager
performed full spectrum of hotel management activities spanning guest services and relations, payroll and budget administration, labor analysis, and report preparation.
exhibited an unwavering commitment to cleanliness and appearance standards through frequent and precise inspections of guest rooms, public areas, and grounds.
holiday inn i-65, mobile, al, 2000
guest services manager
re-trained entire front office staff to exceed budgeted goals through effective yield management techniques.
elevated guest relations and satisfaction by focusing on professionalism, swift problem solving, attentiveness, and resourcefulness; consistently maintained high guest satisfaction scores.
seamlessly coordinated all large group check-ins and banquets in cooperation with sales department and steered successful hotel lounge and restaurant operations.
ramada limited, gulf shores, al, 1998 to 1999
front office manager
leveraged extensive organizational skills and self-reliance to oversee night audits, devise work schedules for front desk, maintenance and housekeeping staff, and maintain reservation system.
trained front desk staff in use of reservation system software and proactively assisted general manager in inventory tasks prior to sale of hotel.
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