0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

Engineering  Technician

Well-rounded and energetic professional with 20+ years experience seeks new

challenge and opportunity to apply consummate skills as a Engineering Technician. 

♦ Key areas of Expertise ♦

 

   Hardware Engineering

   Electronic and Mechanical Design

   Domestic and International Support

   Server & System Architecture

   Testing Devices & Equipment

   Analog and Digital Circuits

   Failure Analysis

   Troubleshooting

   Negotiations

   Manufacturing Equipment

   Process Development

   Standards and Regulations

   Research and Development

   Quality Control

   Leadership & Training

   Customer Service

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Professional Profile                       

• Escalate business development through innovative initiatives that increase productivity and revenue growth; knowledge in EMI/RFI/UL/VE certification requirements, and recognized for exceeding expectations

  Versatile professional with diverse expertise; unique combination of component level experience and final product support and knowledge; background in a research and development environment including electrical, electronic and mechanical design

  Organized and detail-oriented; strong analytical mind with proven results identifying and resolving complex technical issues; testing and troubleshooting

  Self-motivated leader and successful negotiator; communicate technical and complex information easily and concisely adhering to all standards and regulations; write training documents

• Dedicated team player with extensive experience on-site with domestic and international business customers; knowledgeable in product shipping and packaging criteria

  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, concrete solutions

  Received NCR Chairman Award of Customer Excellence, 1993

yyyyyy x. yyyyyyEmployment History                                   

Dell Corporation ▪ Winston-Salem, NC

IT Data Center Server Support and Management                                                       00/2007 C Present   

   Manage, support, and maintain the IT Data Center; 280 Dell PowerEdge servers which operate the manufacturing assembly line, and provide email, data storage, and internet services for the plant

   Maintain hardware and deploy new servers, install Operating System (OS) images, correct software OS issues, and update servers with new firmware/software patches including HDDs, BIOS, controller cards, and OS software drivers

Server Engineer, Design, Build and Integrate Project Management                           00/0000 C 00/0000 

   Designed and integrated new server and storage infrastructure in the deployment of hardware for new applications or upgrading of existing server and storage infrastructure

   Determined server and storage requirements; provided hardware solutions for the software application

   Procured the required hardware, and directed placement; ensured the solution was capable of sustaining the application

Dell Corporation ▪ Austin, TX

IT Data Center Server Support                                                                                   00/2006 C 00/2007

   Provided server hardware support for daily business operations; maintained and resolved issues

   Increased efficiency and reduced server downtime; established training manuals enabling support personal to accurately analyze and correct server hardware issues

Dell Corporation ▪ Round Rock, TX

International Product Support Engineer                                                                    00/2000 C 00/2007

   Assisted support personal who provided solutions to customers in the event of a product issue or failure associated with tape backup libraries and tape drive units

   Directed the defining requirements in testing; methods utilized, data collection of new products, and regression testing of released products

   Conducted failure analysis on failed components; utilized various test equipment including TDR measurements, and oscilloscopes to measure signal quality

   Assisted in quality control, and visited customers on-site; troubleshoot product issues, investigated failures, conducted analysis of suspect failed products, and provided feedback data

   Maintained accurate records of activities in testing, processes used, communication, certifications necessary for sale of product, research, data acquisition, and calibration

NCR Corporation ▪ Columbia, SC                                                                              00/1978 C 00/2000

Hardware Support Analyst/Level 4 Hardware Sustaining Technician                         00/1994 C 00/2000

   Selected to travel internationally as member of an assessment team for high profile customers in Saudi Arabia and Taiwan; resolved complex issues

   Managed a successful upgrade program, and provided training information in decoding error logs produced by 3000 series system firmware

   Served as Level 4 Hardware Support Analyst; supported 3000 systems line and shared expertise gained during development of the product

   Developed knowledge sharing seminars for field engineers and analysts

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Previous Employment                                                        

NCR Corporation ▪ Columbia, SC C Served as Hardware Engineering Development                1978 C 1994

Technician, New Products Technician, and Manufacturing Test Technician                    

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Technical Skills                                                                 

   Server/System Architecture, physical layout and design requirements

   Oscilloscopes, TDR equipment, and various engineering test equipment

   DC circuits; analog and digital circuit, and power distribution circuits

   Motherboard/Planar design of Dell PowerEdge servers

   PCB Design and Layout

   Accelerometers and calibration of associated equipment

   Windows Enterprise OS, Linux and UNIX knowledge

   Troubleshoot and repair electro-mechanical equipment

   Small Computer Systems Interface Hard Drives (SCSI HDD), tape drive troubleshooting and testing of SCSI devices

   Lab bench experience C soldering, rework, part removal, replacement, and testing

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Education & Professional Development                       

PCB Design and Layout                                                                                                                 1991

Mentor Graphics, Inc. ▪ Los Angeles, CA

Associate Degree in Engineering Technology                                                                                1978

Midland Technical College ▪ Columbia, SC

Yellow Belt Certification in Six Sigma/Business Process Improvement Practices

Certification of EMI/RFI/UL/VE requirements necessary for sale of products in the USA and Europe