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0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

results-driven leader with superior integrity eager to contribute expertise in operations, quality / customer service, and capital asset management toward optimizing revenue performance of a successful organization.

 

profile

 

ø  drive operational profits by contributing proven leadership abilities, sharp negotiating techniques, intelligent decision-making skills, and excellent interpersonal relationship-building talents.

ø  possess dynamic communication, consultation and presentation skills vital to optimizing operational performance; successfully interface with vendors / suppliers, customer, peers, and management.

ø  adept at designing and implementing best practice methodologies and new business development strategies to achieve cost-effective alignment with corporate goals.

ø  thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency while consistently maintaining solid professional work ethics.

ø  achieved b.a. in psychology from bethany college (summa cum laude 4.0 gpa).

ø  recognized with sun microsystems, inc. s exceptional capital assets management award and ace award for outstanding hardware support and proactive capital asset management; attained employee of the month status (december 1999) for sun developer connection group.

 

~ key specialized training and technical expertise ~

 

iso 9000: 2000 series tickit auditor / lead auditor neville / clark uk certification (2002)

iso 9001: 2000 auditor / lead auditor certification lloyd s register quality assurance usa (2001)

iso 9001: 2000 internal quality auditor lloyd s register quality assurance usa (2001)

 

microsoft office professional • staroffice suite • html / basic cgi / perl • lotus 1-2-3 • microsoft outlook

adobe illustrator / photoshop • scopus database • brio database • windows 95 / 98 / 2000 / me / xp / vista

quickbooks pro + contractor edition 2007 / online 2008 • autoplan • suntea / sunreserve / sunone • wordperfect

mac os x / leopard • solaris os / java os • business management system (bms) • sap territory management

 

professional synopsis

 

controller / human resources manager                                                                                      2007 c present

ø  maximize company profits by strategically directing and coordinating all company-based financial planning, budget management, and human resources functions.

ø  utilize exceptional fiscal expertise to correct critical companywide financial issues, such as reducing accounts payable by over $500,000 and saving over $216,000 through mortgage refinancing and subsidiary dissolution within the first year of employment.

ø  demonstrate superior analytical abilities by monitoring and evaluating weekly and monthly operational results against budget; direct financial audits and provide key recommendations for procedural improvements.

ø  coordinate the preparation of official annual reports constituting annual revenues, transfers, and expenses, along with ensuring compliance with all local, state, and federal budgetary reporting requirements.

ø  actively establish and implement cost-effective growth / development initiatives instrumental toward attaining short- and long-term company goals, objectives, policies, and operational procedures.

ø  empower personnel to achieve objectives by designing and maintaining a comprehensive organizational structure utilized to accomplish company goals and promote corporate well-being.

 

 

project manager                                                                                                                                          2004

ø  launched a profitable start-up corporation which served as the primary electrical contractor for pixar animation studios.

ø  drove substantial revenue growth by overseeing all facets of business support, including accounts payable / receivable, payroll, construction contracts, human resources, finance, budgeting / forecasting, collections, and filing systems.

ø  accomplished noteworthy company profits by making solid organizational decisions to reflect positively on corporate well-being and the delivery of high-quality customer service / client relations.

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professional synopsis (continued)

 

 

deputy quality manager market development engineering / sunone adoption group                   2000 c 2002

ø  applied superior knowledge of iso requirements to successfully apply standards toward the optimal development, implementation, and administration of the business management system (bms); ensured alignment with strategic organizational objectives.

ø  created dynamically effective iso-compliance training programs for all personnel to develop consistency within business operations concerning all quality management system activities.

ø  liaised with external certification body, along with coordinating and managing regularly scheduled external audits to maintain seamless organizational processes.

ø  contributed consultative expertise and guidance to business groups desiring iso certification through awareness training, coaching, document development support, auditing assistance, and process improvement activities.

ø  conducted valuable management reviews to present trend analysis and data defined by iso-based management reviews utilized to improve communication measures and further enhance organizational quality functioning.

ø  proactively captured and reported customer satisfaction issues within developer technical support via actiongram and scopus reporting tools to ensure optimal levels of service at all times; served as a customer loyalty index (cli) redesign team member.

 

customer care / quality program manager market development engineering / technical operations                              1999 c 2000

ø  drove organizational success by proficiently leading all internal iso 9001 compliance activities, including audit planning, auditing, and reviewing bms-controlled documents for market development engineering and technical operations groups; served as an iso 9001 mde c technical operations quality officer.

ø  strategically steered the initiation, monitoring, and improvement of programs and processes within the technical operations group by optimally creating and analyzing data as necessary.

ø  successfully supported the implementation of iso 9001 programs (i.e. process audits, procedure writing), along with reviewing all iso 9001 documentation submissions and making recommendations for additions / deletions.

ø  directed comprehensive communications between technical operations and deputy quality management instrumental in developing positive staff relationships.

 

capital assets manager sun developer relations                                                                           1996 c 1999

ø  optimized operational growth by developing and establishing sun developer relations capital asset processes, including efficiently implementing key procedures to procure and manage all sdr hardware and peripheral equipment.

ø  achieved over $280,000 in cost savings for fy 1998 and $500,000 for fy 1999, by resourcefully researching accessible in-house alternatives, as well as proficiently providing them to the organization.

ø  oversaw the management and execution of the procurement, receiving, tagging, and delivery of computer hardware and peripheral equipment, along with providing budget forecasts, analysis, and reports to executive-level management.

ø  negotiated with cams and fixed assets management, finance controller, departmental approvers, and mro purchasing / receiving to attain timely responses instrumental in meeting the needs of the sdr organization.

ø  led the training of los angeles, ca- and burlington, ma-based capital coordinators in capital asset procedures; oversaw personnel progress toward achieving high-quality capital asset management and procurement teams.

ø  profitably corresponded between sun and third-party vendors / suppliers to accurately evaluate configuration compatibility, availability, cost, and service; liaised between company- and vendor-based technical staffs to ensure requirements were justified and equipment was delivered within specified timeframes.

 

operations / finance coordinator career services                                                                          1993 c 1996

ø  cost-effectively performed monthly budgetary activities, including processing all chargebacks, accruals, and financial management; ensured operational compliance with corporate and federal hr regulations.

ø  streamlined mro purchasing processes for the department, along with efficiently organizing all vendor negotiations, management, filing, and monitoring of purchases against departmental chargebacks.

 

~ supplemental experience ~

 

administrative assistant, philip morris usa (officeteam), pleasanton, ca                                     2006 c 2007

executive administrative assistant, beaver lumber company, hollister, ca                                    2005 c 2006

owner / designer, arc design & consulting, fremont, ca                                                              2002 c 2004

 

~ additional professional roles held prior to 1993 ~

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding business management / support role within a dynamic and successfully progressive employer, and am submitting my resume for your review.

 

i am eager to apply over 15 solid years of combined experience in operations, quality / customer service, and capital asset management roles, including expertise within project coordination / implementation, contract negotiations, training / development, cross-functional collaboration / consultation, and client relations / customer service capacities.

 

you will find me to be a results-driven, solutions-focused leader who is eager to steer your company s business growth and optimize revenue performance.  as well, i have the wide-ranging ability to design and implement best practice methodologies and new business development strategies to achieve cost-effective alignment with all corporate goals.

 

i thrive within fast-paced, high-pressure environments, while effectively streamlining processes to increase efficiency and consistently maintaining solid professional work ethics.  in addition, i can contribute proven leadership abilities, sharp negotiating techniques, intelligent decision-making skills, and excellent interpersonal relationship-building talents.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your executive team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

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