yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

objective

productive, quality-oriented business management eager to contribute exceptional operations, staff supervision, administrative and customer service skills toward optimizing operations of a progressive organization.

career profile

ø  over 20 years of administration, office management and supervisory experience.

ø  a.a. degree in business administration and human resource certification.

ø  currently pursuing associate of arts degree in alcohol and drug studies.

ø  focus on productivity enhancement, cost control and revenue generation.

ø  wide-ranging project, general operations and customer service background.

ø  skilled in policy, procedures and process improvements.

ø  comprehensive grasp of business management.

ø  outstanding communications and presentation skills.

ø  expertise in providing support to senior management.

ø  well-organized multi-tasker with strong detail orientation.

professional experience

central park system, inc., hollywood, ca                                                                                    2007 - present

field and office manager, hollywood and highland center

       increase revenue by 15% over 2009 figures and oversee budget of $7mm.

       manage 3,000 parking spaces for oscars, afi lifetime achievement awards and daytime emmys.

       provide customer service and walk through and inspect facility every day.

       supervise two managers, eight supervisors, four administrative assistants and 50 hourly employees.

       assign and schedule tasks in auditing and revenue control, training and continuous improvement.

       implemented cashier break logs, lost ticket and tow truck procedures and supervisor check lists.

       control deposits, report daily revenue, upload information to online system and maintain ticket system.

       ensure accuracy of administrative in-house audits, reports, spreadsheets, vehicle and facility claims.

       wrote cashier training manual, attendant procedures and parking survey program.

       communicate with customers, employees and central parking management.

       investigate overages, shortages, cash handling issues, employee problems and customer complaints.

       clients include paramount pictures, warner brothers, afi, turner classics, disney and kodak theater.

 

molly maids/a+ cleaning, long beach/shell beach, ca                                                               1998 c present

operations manager

       recruit, train and supervise employees.

       maintain carpet cleaners, steam cleaners, vacuums and buffers.

       clean homes and office buildings.

       manage administrative duties such as billing, insurance, scheduling and payroll.

 

ace parking, inc/standards parking, los angeles/long beach, ca                                                   1990 - 2005

field and office manager

       similar to central park system job description.

education

breining institute, currently pursuing associate of arts degree in alcohol and drug studies

 

california national university, human resource certification, 2007

 

cacti san pedro, alcohol and drug counselor certification, 1996

 

santa barbara city college, associate of arts, business administration 1983

earlier background

have also been employed by los angeles fire department as wild land firefighter controlling land fires, training in various firefighting techniques and counseling employees and families.