career objective                              

customer-focused telecommunications installations and operations manager eager to contribute outstanding communication, coordination, and leadership skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer more than 22 years of progressive telecommunications experience, with expertise in broadcast, product, installations, maintenance, and customer service management

ø  conduct site surveys to investigate infrastructure capabilities and determine required construction; contribute to design process; generate detailed technical documents including survey reports, task lists, and installation bills of materials; and accurately estimate deployment costs

ø  effectively train and supervise top-performing installations teams consisting of more than 20 specialists in installing and servicing hundreds of miles of catv plant

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  ensure compliance with safety and contract guidelines

professional experience                

commercial installations consultant, sage telecommunications, denver, co                                       12/07 c present

 

plant supervisor, tci / at&t broadband / comcast, ft. collins, co                                                       4/00 c 12/07

 

liaison officer, at&t / tci, insert location                                                                                             4/98 c 4/00

 

rebuild supervisor, comsco, loveland, co                                                                                       4/96 c 4/98

 

line technician, columbine cablevision, ft. collins, co                                                                        4/86 c 4/96

 

~ key achievements ~

• proficiently oversaw all aspects of daily operations, including installations, service, maintenance, equipment/vehicle management, and sales and client relations, for 700-mile tci, at&t broadband, and comcast plant in greeley and ft. collins; completed approximately 200 jobs per day
• successfully directed rebuild of 400-mile catv plant for comsco; performed installations, responded to service calls, and maintained 500-mile plant for columbine cablevision
• repeatedly recognized for superior performance at comcast, recipient of statewide excellence in customer service award and employee satisfaction award, selected as west division leadership nominee, responsible for ten regional employees of the quarter

education & training                       

business certification, aims community college, greeley, co  

crossing the line annual management training on workplace violence, at&t, denver, co

technical operations leadership training, comcast, denver, co                                                                    2004

certified master technician, at&t, denver, co                                                                                     2001

"leading the broadband way" leadership training, at&t, denver, co                                                            2000