Yyyyyy x. yyyyyy                       0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                  abc@xyz.com

 

 

Career Objective                                                                                            

Versatile, results-focused professional eager to contribute dynamic management, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational performance as a key staff member.

 

Profile                                                                                                              

Ø  Offer solid professional and academic experience in human resources administration, with comprehensive customer service background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Proven track record of consistently meeting and exceeding company goals and objectives.

Ø  Bilingual in English and Spanish.

 

Key Achievements                                                                                            

Ø  Achieved the Excellent Award in 2007 for exceptional performance.

Ø  Won the Bravo Zulu Award Extreme Performance Above & Beyond on seven separate occasions, from 1997 through 2007.

Ø  Recognized for successfully maintaining an excellent record on safety.

 

Education & Professional Development                                                    

  Bachelor of Arts in Business Administration/Management - Turabo University (Orlando, FL), 2005-2007.

  ASPIRE C FedEx Management Program, 2005-Present.

  Completed numerous training programs including: International Customer Assistant, Customers Are Really Everything, Work with Assertiveness, Dealing with Difficult People in the Workgroup, Different Behaviors, Teamwork and Leadership & Motivation.

 

Professional Experience                                                                               

Federal Express (FedEx) - Orlando, FL                                                                           1989 C Present    

Customer Service Agent

 

  Relied upon to lend expertise toward actively mentoring new hires, playing a solid role in supporting the development of top-performing team members.

  Provide training materials to location personnel, directly collaborating with manager.

  Actively collaborate with team members to effectively troubleshoot and resolve complex issues in order to expedite solutions.

  Contribute dynamic organizational and analytical skills in performing diverse administrative functions supporting enterprise-wide operations, with strong focus on optimizing productivity and efficiency.

  Apply industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering service education.

  Proficiently prepare vendor bills and maintain/audit air bills, records and files, demonstrating exceptional detail-oriented and multitasking abilities in achieving operational goals and timelines.

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy                       0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                  abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From supporting high performance teams and facilitating superior employee development to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have a comprehensive professional and academic background in human resources and client servicing.  To complement my experience, I offer a Bachelor of Arts in Business Administration/Management and I will be pursuing a Master s Degree in Human Resources.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy