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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000• (xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

results-driven, solutions-focused and detail-oriented team player desiring a challenging and rewarding senior-level management / operational support role within a dynamic and successfully progressive organization where previous experience can merge toward the active achievement of exciting new business opportunities for continual organizational growth.

 

profile

 

offer over 15 years of experience in operations management, retail sales, and customer service roles,

including expertise within business-to-business sales, cold-calling, territory development,

contract negotiations, strategic marketing, and training / development capacities.

 

sales support expertise

ø  contribute dynamic sales presentation abilities, profitable negotiations skills, and successful interpersonal relationship-building techniques to achieve essential business retention and continued marketplace presence.

ø  expert at effectively assisting customers with needs analysis, as well as demonstrating solid prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive and productive manner while maintaining high-quality standards.

ø  adept at setting strategic sales goals and developing action plans, along with consistently demonstrating outstanding self-reliance toward achieving excellence in all professional and personal endeavors.

ø  build top-performing sales teams by delivering quality on-site field staff training programs to encourage low turnover rates, high levels of company loyalty, exceptional client relations support, and continued overall operational success.

 

operations support expertise

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive and productive manner while maintaining superior professional work ethics.

ø  skillful at seamlessly blending strong profit-oriented decision-making abilities with outstanding organizational skills, solid analytical attributes, and successful operational troubleshooting techniques.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while contributing diplomatic and objective customer / client services skills at all times.

ø  actively communicate a company s vision, value, and goals in order to profitably ensure both a consistently successful operational performance and a continually satisfied and loyal customer base.

 

professional experience

 

owner / partner / general manager

greenlight pcs, dallas, tx                                                                                                  2005 c present

ø  optimally oversee 10 retail wireless communication stores within the dallas-fort worth area which were developed from the ground-up, including performing all sales, profit / loss management, budgetary forecasting and compliance, territory development, and new store start-up activities.

ø  create dynamically effective recruitment and training programs for sales and management personnel, as well as developing, implementing, and maintaining high-quality standards for all associates to provide consistency within business operations.

ø  assist store personnel and customers by demonstrating a comprehensive knowledge of all company products and services, along with directing the set-up of creative visual merchandise displays to enhance overall sales.

ø  actively work with a dynamic team to achieve nationally recognized sales results, as well as ensuring optimal personnel loyalty and a competitive performance spirit.

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • page two

 

professional experience

(continued)

 

regional manager

chit chat wireless, wichita, ks                                                                                                  2002 c 2005

ø  successfully supervised eight cellular phone provider retail stores throughout the united states, along with maintaining responsibility for all necessary sales, profit / loss and budgetary control, and company-wide policy / procedure adherence.

ø  built and maintained new and existing clientele within specific territories by providing key location acquisition, lease negotiation, staff recruitment, and new store set-up.

ø  developed comprehensive training programs for store personnel, including strategically focusing on the attainment of all set goals to consistently achieve top-ranking nationwide company-based sales.

ø  efficiently travelled within assigned markets to ensure client satisfaction with products, as well as accurately forecasting and preparing reports for store management.

 

assistant catering manager

aramark, wichita, ks                                                                                                                  2001 c 2002

ø  coordinated wide-ranging food services activities for social functions of up to 2,000 guests, including actively conferring with food preparation personnel and support staff members to plan effective menus and related organizational activities, such as dining room set-up and bar / banquet operations.

ø  proficiently investigated and resolved food quality and service complaints, along with maintaining an optimally functioning organization through the necessary oversight of cost-effective inventories, personnel task delegation, and adherence to set company service guidelines.

 

manager

cactus grill, leawood, ks                                                                                                         1995 c 1998

ø  ensured the successful operations of a restaurant facility by efficiently and accurately handling customer orders, successfully adhering to operational policies and procedures, proficiently scheduling employees to attain cost-effective labor costs, and consistently maintaining a clean working environment.

ø  fostered synergistic teamwork across a multitude of personnel levels while making solid organizational decisions to reflect positively on restaurant well-being and the delivery high-quality customer service at all times.

 

marketing manager (part-time)

johnny-on-the-spot, wichita, ks                                                                                                1993 c 1999

ø  maintained responsibility for all marketing endeavors within a residential and commercial trash service company, including performing valuable door-to-door marketing, critical new business start-up expansion, and essential advertising activities.

ø  prepared and monitored an effective operational budget, reviewed all financial transactions to ensure expenditures remained within budgetary limits, and set up accurate customer accounts and billing procedures to maintain a seamless organizational process.

ø  provided expertise in the direction of new business activities while consistently ensuring the highest levels of customer satisfaction were achieved at all times in the overall maximization of operational profits and subsequent increase in market share.

 

education

 

extensive business coursework

johnson county community college

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