yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

results-driven leader eager to contribute strong p&l, sales, operations, management, customer relations, communication and team building skills toward actively supporting the employer in optimizing operational and p&l performance.

 

career profile

ø  over seven years of highly successful business background.

ø  b.s., business management, economics minor.

ø  skilled in all facets of operational management.

ø  consistent award-winner for outstanding p&l performance.

ø  expertise in identification/resolution of customer issues/problems.

ø  adept in all facets of daily scheduling, planning and supervision.

ø  knowledgeable in delivery of exceptional customer service.

ø  proven leader of highly efficient teams.

ø  facilitate training and employee development.

ø  highly effective project manager with strong knowledge of operating effectively in highly competitive environments.

ø  record of progression to assignments of increasing authority and responsibility.

ø  strong entrepreneurial and management abilities.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications.

 

professional experience

enterprise rent-a-car                                                                                         2006 - 2008

store manager, madison, nj (2007-2008)

         promoted to direct comprehensive operations of retail unit.

         supervised all employee sales transactions to achieve highest customer service levels.

         developed employee s flex and marketing schedule.

         designed epp (employee performance progress) forms to track employee strengths/weaknesses.

         mentored employees on career development.

         initiated employee pdms for marketing.

         accompanied employees on sales calls.

         acted as fleet manager ensuring vehicle availability.

         coordinated with corporate marketing department to generate new leads.

         attained weekly sales quota on a consistent basis.

         conducted major corporation prospecting.

         performed monthly review of financial and corporate reports.

         tracked and controlled expenses.

         facilitated monthly store meetings.

         initiated collection efforts.

         ensured maintenance and cleaning of rental units.

         recipient of regional profitability award.

         won tpc awards for sales.

         top manager in region, march/may 2008.

         tpc award for sales june 2008.

         tpc award number one regional seller, july/september 2008 and tpc award, triple crown award, october, 2008.

 

 

 

 

yyyyyy x. yyyyyy

page two

 

 

assistant manager, morristown, nj (2007)

         advanced to help direct high volume location, largest in nj.

         supported manager in all operational functions.

 

assistant manager, parsippany, nj (2006 c 2007)

         acted as de-facto manager as incumbent left company.

         placed above regional average in customer service scores.

         delivered outstanding operating profit with a 77 op.

         achieved 23% regional fleet growth.

         shattered unit records for cars on-rent and fleet size.

 

trainee (2006)

         completed enterprise's extensive management in training program.

         won above & beyond award for coming in at 6:00 am to maintain biggest account, madison honda.

         number one management trainee (mt) in region for june/july 2006.

         successfully passed written skills test with score of 100%.

         was top regional mt.

         developed highest number of regional corporate leads.

         won first top performers club award (tpc) as trainee in september, 2006.

 

 

sherwin williams                                                                                                           2002 c 2005

regional training manager, wayne, nj (2004 c 2005)

         tasked as one of two regional training managers.

         provided in-depth training to all new employees.

         facilitated in-store training module.

         also, directed operations for a multi-million dollar operation.

         expanded sales 4%, increased margins 17% and improved lines per transactions.

         designated as top customer service manager.

 

 

earlier background

 

prior to 2004, served sherwin williams as management trainee, assistant manager and manager.  highlights included completion of sherwin williams management training program (july 2002). promotion to assistant manager in just 3 months, completion of management training course/new store manager workshop. increasing sales from $250,000 to $333,000 and profits by 13% in first location, recipient of top manager for region and masters club award and promotion to largest regional store upon opening.

 

education

 

st peter s college, jersey city, nj

bachelor of science, business management, economics minor, 2001

full scholarship recipient.

captain of soccer team sophomore, junior and senior years.

 

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an operations/sales management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a b.s., business management and seven years of highly successful operations/sales management experience.  to complement this background, i possess demonstrated expertise in business development, p&l, staff supervision, cost control and exceptional customer service as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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