yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

results-focused retail management professional eager to offer over 18 years of progressive sales, team building, and customer service experience toward driving an employer s success. top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can build loyal teams with low turnover rates.  expert at cultivating a strong brand image with high standards in quality and service.  ambitious self-starter who can handle multiple assignments within deadline-driven environments and proficiently streamline organizational processes to increase efficiency.

 

key areas of expertise

 

retail sales management                        team building                                       customer service                                        business relations

training / development                            strategic analysis                                  loss prevention                                           asset protection

human resources                                   visual merchandising                             payroll / operating expenses                       cash handling

 

professional synopsis

 

operations management

 

         applied dynamic leadership talents toward directing all store operations consistent with corporate values, standards, and practices to include formulating strategic business decisions based on analysis of regular sales reports to maximize bottom-line results.

         demonstrated sharp analytical abilities toward managing all payroll expenses and store budgets to include overseeing comprehensive inventory management practices and completing business assessments to optimize loss prevention efforts and protect assets.

         performed all cash handling duties and operational transactions (i.e. sales, returns, exchanges, gift cards), along with completing the proper documentation of monetary values through consistent recordkeeping practices.

 

team building

 

         drove business growth by recruiting, hiring, and supervising top-performing sales teams, along with creating effective training / development programs in coordination with corporate initiatives to guarantee consistency among store operations.

         expertly scheduled employee assignments to optimize use of resources and meet operational goals to include promoting individualized work-related confidence through the facilitation of beneficial personnel evaluations / reviews.

         fostered cooperative teamwork across a multitude of personnel levels to maximize store productivity and profitability to include attaining all set asset protection, expense control, and retail sales objectives.

 

business development

 

         represented an exceptional image of retail stores which led to an overall increase in product sales and a loyal consumer base.

         instrumental in utilizing diverse industry and company knowledge to improve sales results, product awareness, and brand imaging.

 

customer service

 

         strategically steered customer service success by employing strong interpersonal relations skills to promptly handle retail requests and effectively resolve business challenges.

         achieved advantageous sales generated by building valuable customer and associate relationships to ensure superior service levels.

         created an appealing store environment by upholding high-quality standards to maximize individual shopping experiences.

 

professional experience

 

assistant store manager

store manager

petsmart, city, state                                                                                                                                                                       1991 c 2005

 

education and professional training

 

management training / development program                                                                                                                    patrick lencioni

extensive business coursework                                                                                                     florissant valley community college