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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

abc@xyz.com

 

profile

 

highly-organized professional with exceptional administrative, leadership, and customer service expertise. demonstrated supervisory skills with proven talents in team-building, training, and motivating staff to achieve excellent levels of productivity. outstanding blend of analytical, technical, prioritization, communication, and interpersonal skills. equally proficient in autonomous and team-driven work settings. adept at planning, coordinating and facilitating successful events and meetings.

 

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professional experience

 

noaa, university corporation for atmospheric research, silver spring, md, 2007 to present

ohhi (oceans and human health initiative) program analyst

         skillfully provide efficient administrative support to director by managing business correspondence, preparing spreadsheets and reports, answering incoming calls, and handling highly confidential materials for staff meetings, conferences, and presentations.

         apply dynamic multi-tasking strengths to coordinate air and ground travel, prepare expense reports and travel receipts, process incoming/outgoing mail and faxes, and administer databases.

         diligently track grant progress reports via gol system and follow up with grantees and technical monitors as necessary to meet deadlines and ensure adherence to specific criteria.

 

wyeth pharmaceuticals information services/is support client services, malvern, pa, 2003 to 2007

it project manager/team lead

         as primary point of contact for escalated service requests, ensure swift resolution by prioritizing and assigning tasks to analysts, and monitoring src database to effectively address client needs.

         contributed to development of new hire project plan and production of monthly client services training calendar.

         enhanced client service activities by standardizing training program through development of service request center training module.

         championed increase in customer service satisfaction rate from 75% to 93%.

         tasked with coordinating local new hire service requests for initial desktop and/or telecommunications set-up.

 

express shops at chestnut hill, philadelphia, pa, 2002 to 2003

co-sales manager

 

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education & professional development

 

a.s. degree in liberal arts, concentration in business administration

montgomery county community college, blue bell, pa, 2004

  • dean s list, 2003 and 2004

 

member, american society for training and development (astd)

 

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computer / technical skills

 

microsoft windows 95/98/2000/xp; dos; tcp/ip; microsoft office suite (word, excel, access, outlook, publisher, powerpoint); corel wordperfect; firefox; groupwise

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