career profile

 

technically-savvy it professional with experience in account management, client relations, technical support & coordination, project development & deployment, and high end technology solutions;13+ years expertise including field technician (3 years), sr. field engineer (3 years), network engineer (2 years), and systems engineer (1 year). motivated, focused, and analytical professional well able to handle multiple projects utilizing solid deductive reasoning, conflict resolution, negotiation, problem sensitivity, and complex decision-making. excellent ability to digest and analyze large volumes of complex information, assess key points, and distill information.

         strategic client relations - develop positive partnerships with staff, clients, and multi-functional professionals, remaining focused on providing stellar support to clients in fast-paced environments.

         technical proficiencies win 95/98/nt/2000/xp/os, cisco wireless units, mge 2200 series r and m ups, novell server, lan and wan.

career history

 

field technician - systems engineer, 06/2000 c present

insight services, inc., bloomingdale, il

• supply system administration services such as novell server backups and resolved dell, ibm, compaq, win 95/98/nt/2000/xp/os functionality concerns through effective troubleshooting.
• implement cisco wireless units and secure vpn access.
• further system compatibilities by modifying passwords and network access, exchanging work stations, reloading desktop/laptop images, and maintaining building access security cards.
• direct the professional success of staff and deliver on call support for mge 2200 series r and m ups through 24 distinct offices in continental us.
• oversee project development and oversight for desktop/laptop/server replacement, lab configuration, and image deployment for up to 3000 end users.
• render level ii support for 300 c 7000 end users located in corporate offices and 14 distribution centers across the us.
• provide lan administration support for 175 users and immediately addressed the needs of public libraries, public schools, and churches; implemented network lines according to customer needs and specifications.
• complete 12-hour shifts and deliver 24-hour level ii helpdesk support to united states, trinidad, guam, and philippines users. 

 

field engineer, 06/1999 c 06/2000

midland business systems, inc., chicago, il

• successfully repair desktop and laptops to reduce user downtime and increase organizational efficiency.
• utilized sms remote control or hands-on approach to quickly reconciling win 95/98/nt/2000/os issues.

 

field engineer, 09/1998 c 06/1999

computer view, inc., arlington heights, il

• maintained network hardware and software; monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability.
• installed, configured, and supported libraries, schools, and churches local area network (lan), wide area network (wan), and win 95/98/nt environments or a segment of network systems.

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field technician, 03/1997 c 09/1998

electro rent, inc., wood dale, il

• utilized subject matter expertise when delivering, installing, and configuring newly purchased compaq, toshiba, and ibm computers and peripheral devices.
• resolved the win/95/98/nt/4.0/os configuration issues with excellent problem identification ability and assessment.

 

***additional experience as helpdesk representative for panasonic, elgin, il***

education

associate of applied science in electronics

devry institute of technology, chicago, il, 10/1992 c 10/1994

 

-         a+ certified server+ certified, mcp, mcts, mcsa, and dell certified

 

 

 

 

 

 

 

 

 

date

 

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

please accept my genuine interest in offering your organization my 13+ years of experience in desktop/laptop configuration, testing, implementation and level ii support to 700 end users. skilled in account management, client relations, technical support & coordination, project development & deployment, and high end technology solutions. my career includes experience as a field technician (3 years), sr. field engineer (3 years), network engineer (2 years), and systems engineer (1 year).

 

additionally, my career profile consists of extensive work in server backup, reporting, data integration, migration, and transformation between different workstations/laptops. now i seek to transfer my experience to your organization and i am confident that i currently possess the experience and motivation that you seek to fill your current vacancy.

 

in consideration of the <position> position, please note that my core competencies are far-reaching. along with an associate of applied science in electronics, my experiential background includes integrating, customizing, reviewing, and configuring systems and networks and consistently ensuring that client demands meet the internal standard of excellence. additionally, producing accurate and comprehensive documentation remains a significant portion of my regular duties. it is often my responsibility to meet clients needs quickly by diagnosing, and troubleshooting problems and recommending remedial measures.

 

further, my expertise includes training end-users and staff leveraging my ability to quickly respond to any deficiencies in performance or ability in order to reduce any risk of downtime. as a result, instances of unproductivity are low under my watch. both because i am a dynamic leader and because i train others to be dynamic leaders as well. team building and cohesiveness among myself and my peers, leads to a great environment where everyone is free to perform at an optimal level.

 

the opportunity to meet with you to discuss how my background and qualifications meet your needs would be most welcome. you may contact me at your convenience as i look forward to hearing from you soon. thank you very much for your consideration.

 

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

enclosure