xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

solutions-focused, quality-oriented it/is professional eager to contribute technical expertise as well as sharp team building and management skills toward actively supporting company operations.

 

profile

ø  offer progressive academic and professional experience in technology and strategic business planning, with comprehensive management background.

ø  extensive experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  results-driven leader who effectively builds, trains and leads top-performing teams.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and vendors.

ø  proficiently steer projects from concept through delivery.

 

recent career achievements

ø  generated $60k annual cost savings in service contract fees by streamlining point of sale system maintenance.

ø  applied technological expertise and strong communication skills toward supervising help desk in responding to customer inquiries and troubleshooting all network and local personal computer issues for the agency, consisting of 1,000+ employees and clients. 

ø  steered purchasing and allocation of it resources for 30+ agency locations and designed and maintained multiple databases using microsoft access, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

ø  independently installed, customized, and maintained corporate trouble ticket system.

 

education

  master of business administration, specialization in management of information systems - point park university (pittsburgh, pa); graduated in 2006 with 3.89 gpa

  bachelor of science in information technology - point park university (pittsburgh, pa); graduated summa cum laude in 2005 with 3.9 gpa & alpha chi honor society member

  associate in specialized business, major in computer information management - international academy of design and technology; graduated in 2001 with 4.0 gpa

 

 

 

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raymond s. grimes                                                                                                                                   page 2 of 2

 

 

professional experience

goodwill of southwestern pennsylvania - pittsburgh, pa                                                           2006-2008

 

assistant director of information technology (2007-present)

  promoted to contribute dynamic leadership skills in managing all aspects of daily department operations, with full accountability for maintenance of every scrap of technology across an agency that spans the greater tri-state area including 30+ locations from butler, pa to elkins, wv. 

  strategically define, develop and execute corporate-wide hardware and software standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

  steer the structuring and implementation of company network and results-driven information system policies and procedures, substantially improving performance.

  drive all hardware/software system reviews, identify and address existing and potential issues and create proactive upgrades and enhancements for optimal results.

  build and establish key relationships and liaise directly with senior management, vendors and cross-functional business and technical team members.

  cost-effectively allocate, administer and manage departmental budget. 

  relied upon to lend expertise in managing a broad range of it activities including network engineering, system administration, database administration, point of sales system engineering, and technical service supervision.

 

technology support specialist (2006-2007)

  proficiently designed, developed and supported company intranet from inception to completion and maintenance.

  exhibited detail orientation and problem solving skills in providing accurate and diligent troubleshooting and support to clients at all technical levels.

  proactively ensured functionality and reliability of systems and smooth flow of daily operations while providing ongoing testing and repair to maximize performance.

  effectively planned, coordinated and oversaw helpdesk functions, performed extensive inventory, and handled ordering and maintenance of all point of sale hardware, further illustrating ability to manage multiple functions.

  efficiently designed and maintained accurate inventory of all corporate technology assets.

 

prior experience

 

independent it contractor - various clients, pittsburgh, pa; 2002-2006

system assembler/support specialist - computer connections, inc., greensburg, pa; 2001-2002

 

professional development/training

comptia a+ certification

 

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated, i offer progressive experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele.  i excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to customer needs and forging proactive vendor relationships.  among my recent accomplishments, i generated $60k annual cost savings in service contract fees by streamlining point of sale system maintenance.  to complement my experience, i offer a master of business administration with a specialization in management of information systems.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

raymond s. grimes