yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

driven leader eager to contribute dynamic insurance, assessment, documentation, negotiation and customer service skills in a challenging residential property claims adjuster assignment.

 

career profile

ø  bachelor of science, business administration.

ø  current assignment as property adjuster.

ø  upcoming aic designation.

ø  texas adjuster license.

ø  over ten years of successful financial service/insurance experience.

ø  contributor in critical process improvement.

ø  expertise in damage assessment.

ø  originate complex documentation for claims adjustment.

ø  comprehensive understanding of business and operations management.

ø  record of promotion to positions of increasing responsibility and authority.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in coordination, strategic planning and project management.

ø  track record of ability in ms office suite and other advanced business software applications.

ø  notable coordinator and facilitator.

ø  outstanding capacity in customer service.

ø  highly motivated self-starter.

ø  well-organized multi-tasker with strong detail orientation.

 

professional experience

safeco insurance company, richmond, va                                                                               2008 - present

property adjuster

         recruited to coordinate with property owners to evaluate damages and originate documentation.

         investigate/assess relevant facts to determine coverage and liability.

         ensure damages are covered under named perils or excluded.

         compare, review and negotiate contractor bids/proposals for agreed acor pricing.

         maintain productive relationships with insured independent field representatives and brokers.

         prioritize adjusters work schedules for home inspections.

         successfully negotiate settlements within authority limits.

         author and update diary system.

         document claim file activities in accordance with procedures.

         communicate rationale for estimated damages covering replacement cost, depreciation, deductible and actual cash value.

         restructured special investigations unit and subrogation units to achieve higher operational efficiency.

 

pilot catastrophe, mobile, al                                                                                                        2005 - 2007

property & commercial lines adjuster

         retained to manage a large caseload of residential and commercial claims.

         successfully administered portfolio of moderate to complex claims with a varying degree of monetary value.

         coordinated effective relationships with solicitors, brokers and insurance companies.

         negotiated settlements to mutually agreed outcomes.

         documented policy language to support covered losses or excluded losses.

 

 

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         prepared reports on damages and agreed settlements.

         established and maintained positive relationships with key insurers, brokers, policy holders and accountants.

         authored conclusive investigation reports.

         facilitated first party claims from moderate to medium complexity.

         documented homeowner statements confirming loss/property location.

         originated policy language for preparing claim denials.

         scheduled outside adjusters to inspect confirmed losses.

         effectively issued payments.

         promptly settled loss of use, additional living expenses and dwelling claim expenses.

 

southern united insurance, mobile, al                                                                                           2000 - 2005

auto and property adjuster

         hired to investigate high volume of claims.

         confirmed coverage in all cases.

         effectively determined damages.

         rapidly settled first party property and auto physical damage claims.

         worked efficiently with outside independent adjusters to value damages.

         planned and determined appropriate/timely reserves while adjusting as needed.

         established and maintained positive communications with claimants and insured.

         perceived and pursued subrogation opportunities.

         consistently aided staff in claims and legal departments.

 

 

other career experience

during 2005-2006, served as finance branch manager, citifinancial, and finance manager, mon cheri lingerie, both of mobile, al.  in these assignments, built outstanding finance, loan origination, cash management, invoicing, accounting, customer service and financial statements skill sets.

 

 

education

william carey college, gulfport, ms

bachelor of science, business administration