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xxx-xxx-xxxx
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

yyyyyy x. yyyyyy

 
yyyyyy x. yyyyyy

productive, results-driven pmi-certified project management professional eager to contribute dynamic leadership, team-building and client servicing skills toward actively supporting the employer in optimizing performance.

profile

ø  offer over 15 years progressive experience in leading multi-million dollar, mission-critical information technology initiatives, with comprehensive it background in help desk management and network implementation.

ø  effectively define, develop and execute targeted action plans to maximize productivity, efficiency and profitability.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  identify, establish, and manage strategic relationships to leverage significant long-term business opportunities.

ø  extensive project management experience in the automotive, entertainment, healthcare, technology and food industries, as well as government agencies.

education

master of science in management, concentration in project management (in progress) - colorado technical university, graduating in 11/2008.

bachelor of arts in economics, emphasis in computer science - university of colorado at boulder

professional experience

various companies & clients                                                                                               2005-present

freelance consultant

  contribute dynamic leadership skills in managing all aspects of projects from inception through completion, with strong focus on optimizing productivity and efficiency and maintaining within budget and timelines.

  successfully manage changes in project scope, identify potential crises, and devise contingency plans, demonstrating exceptional project management and multitasking abilities in achieving goals.

  strategically plan and coordinate schedules to maximize use of human resources while controlling labor costs and meeting client and company needs.

  mentor, motivate and lead project team members and contractors, playing an instrumental role in the development of top performing team members.

  efficiently organize and supervise workflow, define staffing requirements and assign projects to optimize utilization of human capital and operational resources.

  apply sharp business acumen and advanced communication skills in developing and delivering progress reports, proposals, requirements documentation, and presentations.

  cost-effectively draft and submit budget proposals, and recommend subsequent budget changes.

  build and establish key relationships and liaise with senior management, staff, stakeholders and clients; clients included ncr corporation and rooftec and companies included mosaic technology group, accounting principals, pcs consulting, inc., todd joseph furniture and mancuso s lawn & landscape.

 

city of grapevine - police department                                                                                  2006-2007

telecommunicator i

  exhibited strong technical skills in effectively utilizing computer-aided dispatching system to maintain an accurate status and dispatching of police, fire and ems personnel and apparatus.

  conducted comprehensive computer research and analysis utilizing local, state and national databases to find possible wanted persons or stolen property.

  initiated emergency sirens for city disasters and/or tests and closely monitored alarm panels, weather monitors, security cameras, city-wide radio channels and inter-city radio frequencies, further illustrating ability to manage multiple functions.

 

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maria mancuso                                                                                                                                         page 2 of 2

 

working solutions, inc.                                                                                                       2005-2006

travel agent (travelocity; red cross), customer service representative (office depot/viking office products), technical support representative (xos technologies)

  promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  applied strong communication and organizational skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

  identified and resolved technical issues and recommended enhancements and upgrades for optimal results.

 

paradigmpm                                                                                                                       2000-2003

senior project manager consultant

  proficiently developed and deployed a comprehensive, secure wire transfer investigations and payment system for union bank of california to successfully boost productivity by automating and improving workflows bank-wide as well as centralizing the storage of and access to corporate-critical data.

  contributed organizational and analytical abilities toward defining and implementing policies to boost overall operational performance and productivity.

  exhibited solid leadership qualities in mentoring, coaching and motivating team of associates.

 

entex information services                                                                                                  1998-2000

project manager iii

  contracted on behalf of microsoft consulting services to trw as the program manager with full accountability for the successful planning and execution of a win2k rapid deployment engagement.

  strategically defined, developed and executed project standards instrumental to enhancing efficiency, accuracy and quality of operations.

  steered the structuring and implementation of results-driven project policies and procedures substantially improving performance.

project manager ii

  actively supported all aspects of a project encompassing back office system migrations at 1270+ automobile dealerships nationwide, including cutting-edge kiosk technology installations for american honda motors.

  tested and reviewed systems, identified and addressed existing and potential issues and created proactive upgrades and enhancements.

  demonstrated strong organization, prioritization and multitasking skills in efficiently planning, coordinating and establishing the groundwork for this major project.

 

prior experience

 

teksystems, inc.                                                            

project manager - clients included los angeles metropolitan water district and walt disney studio lot/imaginarium.

micromedex, inc.                                                           

supervisor, technical support - improved the first-call resolution percentage to external customers through the design, development, implementation, testing and training of a help-desk software tool with an integrated knowledge-base module.

pacer/c.a.t.s. corporation                                           

sports arena project manager - client sites included: general motors place, vancouver, bc; portland rose garden, portland or; ottawa palladium, ottawa, on; coors field, denver, co; fort worth zoo, fort worth, tx; a high school basketball arena in evansville, in; detroit zoo, detroit, mi; and amusement/water parks in oh, ky & co.


data management resources         

technical services manager - led department to become the only profitable department for 3 consecutive quarters.

certification

project management professional - project management institute

technical skills

ms project, word and excel; website publishing and maintenance

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