Results-focused Technical Director/Executive eager to contribute expertise in Business Development, Team Leadership and Operations/Administrative Management toward collaborating with a progressive organization in maximizing bottom-line performance.
Human Capital Development
Cost Control Optimization
• Resource/Information Management
Continuous Process Improvement
Process Mapping / Workflow Analysis
Ø Planned and implemented the merging of dissimilar asset management models for network equipment into a state of the art asset recovery, and self-sparing program.
Ø Saved $5.6 million in the first year of establishing a maintenance program for network assets.
Ø Improved utilization of existing network inventory resulting in an annual cost avoidance of $7.5 million.
Ø Introduced the concept of bulk trade-in and negotiated a $2.2 million deal with a major network vendor.
Ø Negotiated maintenance contracts resulting in an average year-over-year savings of $4 million.
Ø Responsible for delivering multiple network projects on-time and on-budget for BellSouth Cellular, Cingular Wireless, and AT&T Mobility.
Ø Successfully applied technology and process improvement to increase productivity and improve bottom-line performance.
Ø Structured operational functions such as standards management, forecasting, and trending through the application of innovative and creative ideas.
Ø Significantly improved morale through coaching and mentoring as evidenced by reduced employee turn-over.
Ø Prepare comprehensive procurement plans taking into account strict adherence to deadlines, priorities, availability of financial resources, operational feasibility, procurement modalities, and alternative scenarios.
Ø Manage relevant purchasing and contracting activities, including solicitation processes, evaluation, selection and contract issuance.
Ø Establish and maintain systems and processes that ensure effective program ability to source and deliver quality goods and services.
Ø Strategically plan high level logistics processes to ensure smooth and expeditious service deliveries.
Ø Employ rigorous standards to ensure fairness, integrity, transparency, effective competition and best value for money in procurement and contracting activities.
Ø Ensure full compliance and application of standard procurement and contracting rules, procedures and best practices.
Ø Prepare monthly reports on the status of the overall procurement process.
Ø Coordinate shipping and delivery arrangements of purchased goods and equipment.
Ø Provide strategic oversight for resource management matters including allocation of inventory and includes tactical support. Monitor supply chain on an ongoing basic to ensure supplies are efficiently and effectively appropriated.
n Master of Information Systems Management (MISM) C Emphasis on Managing Global Software and Service Supply Chains, Walden University (Pending 2010)
n Bachelor of Science C Business Management, University of Phoenix
n Associate of Science C Applied Electronics, Miami Dade Community College
n Certifications: Information Technology Infrastructure Library (V3) Essentials, Six Sigma, Project Management Fundamentals, Advanced IP Routing Technology, Advanced Nortel Networks Router
Ø Strong technical background within the imports/exports industry with extensive knowledge of various systems, including customer service delivery, distribution methods, materials management, transportation protocols, strategic planning, staff training and development, and problem analysis and resolution.
Ø Proficient at guiding multiple business partnership teams in collaborative projects over the customer service lifecycle.
Ø Possess an extensive knowledge of import/export practices, policies, and regulations and can apply this knowledge in terms of production efficiency, forecasting and projections, as well as feasibility analyses.
Ø Possess in-depth knowledge of market deployments, cross-functional team leadership, as well as Vendor Relations Management.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Consistently focus on ensuring development of efficiency best-practices.
Ø Working knowledge of domestic and international documentation.
Ø Proven ability to adapt strong safety and technical skills to diverse organization needs.
Ø Technology savvy and proficient in multiple software applications and platforms.
Technical Director, AT&T, Atlanta, GA 2005-Present
Primary responsibilities: Comprehensive management of remote technical team that provides procurement, configuration, inventory management, and logistic services in support of the AT&T network infrastructure.
Develop and deliver network services (aCollaborate) with customers and stakeholders on product lifecycle strategies in order to direct OEMs on manufacturing and on-time delivery of product.
Ensures replenishment of inventory at distribution centers and depots supporting the AT&T network.
Achieve efficiencies by aligning products with the supported network environment, and maintaining minimum on-hand inventory levels.
Provide ongoing coordination and tracking of capital and expense funding.
Participate in the coordination, evaluation and partnership with technology vendors, outside consultants and internal resources.
Collaborate closely with internal business towers and IT organizations, to identify, quantify, and resolve process issues.
Ensure the strategic alignment of corporate goals with operational objectives and establish objectives to provide direction and coaching to team members.
Senior Manager/Manager of Network Operations, Bellsouth, Atlanta, GA 1998-2005
Primary responsibilities: Provided leadership, job enrichment and technical direction to a highly technical and diverse staff responsible for the day-to-day support of the BellSouth Cellular Corporation (BSCC) data network.
Defined maintenance requirements and negotiated cost effective agreements with vendors as well as business processes.
Developed and implemented procedures for supporting departmental dependencies and internal customer needs.
Developed and implemented procurement process, procedures and standards that govern the design of the network infrastructure.
Elected as Member of the Architecture and Design team that approves the use of network devices, operating systems, and tools used to support the BSCC network as well as member of the Architecture and Design team for network disaster recovery.
Manager/IT Project Implementation, Bellsouth, Atlanta, GA 1995-1998
Primary responsibilities: Managed BSCC DNOC staff of 14 and provided technical support for 8,000+ node network.
Project managed the implementation of TN3270 solution, conversion from bridged SNA network to TCP/IP routed network, and the deployment of routers and hubs in 30 remote markets and 7 local locations.
Acted as Subject Matter Expert on backbone core network and remote LAN topology.
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