BSBA Degree Candidate eager to contribute excellent retail, customer service and technical expertise toward supporting Apple in driving revenue growth.
Proven experience in supporting and coordinating retail operations with a focus on providing exemplary customer service.
Cross-platform proficiency in Windows XP and Apple operating systems and skilled in use of software such as Microsoft Office Suite (Access, Excel, PowerPoint, Word), Adobe Photoshop, QuickBooks, Peachtree Accounting, and Oracle 11g.
Collaboratively promote events for San Jose chapter of ISACA as member and webmaster.
Attended weekend-long ISACA (Information Systems Audit Control Association) seminar to learn how to audit Oracle Enterprise Resource Program.
Identified dangers of computer hacking/fraud as part of school project and recommended and presented strategies to safeguard both corporate and client information.
Completed Winery at Chateau Americana project requiring deployment and integration of Peachtree accounting software, significantly reducing manual labor and errors and streamlining sales order process and A/P and A/R activities.
Outstanding interpersonal and communication skills with fluency in Punjabi and Hindi.
Well-versed in accounting, financial statement analysis, and the audit process.
San Jose State University, San Jose, CA:
Bachelor of Science, Business Administration (in progress, to be attained Fall 2011)
- Concentration in Accounting Information Systems, Minor in Economics
General Manager -- Vick Copy, Berkeley, CA, 2003 to Present
Spearhead daily business operations for print shop by facilitating custom print jobs, troubleshooting and swiftly resolving technical/software problems, and delivering top-notch customer service.
Meticulously balance cash register at end of day and oversee checks and balances.
Apply solid leadership talents toward delegating projects to staff members and enforcing quality control and assurance.
Drive sales growth by fostering relationships with advertising companies and promoting print services.
Sales Associate -- UPS Store, Dublin, CA, 2008
Contributed strong multi-tasking expertise toward providing sales and service including responding to inquiries regarding status of packages, facilitating cash and credit card transactions, and assisting customers in packing and shipping parcels.
Loan Consultant -- First Fidelity Funding, Fremont, CA, 2007
Assessed loan transaction packages for creditworthiness and originated approved mortgages for home purchases, refinance, and new home construction.
Cultivated and maintained relationships with local realtors, contractors, financial advisors, and other referral sources.
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