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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Driven IT professional seeking a challenging position where expertise in systems analysis, IT coordination and customer service experience will prove instrumental to company success.
Profile
A results-driven IT professional offering solid system solution experience, including expertise in systems analysis, information technology coordination and customer service. In depth knowledge of documenting, troubleshooting and resolving end-user problems and inquiries in a timely and cost-efficient manner. Skilled in performing analysis of business practices toward the development of new applications, application enhancements, and bug fixes. Proficient in technical and functional design requirements, trainee to assist in physical and logical database design and troubleshooting. Track record for diagnosing client problems and consistently delivering effective solutions. Ensured delivery of quality customer service vital to sustaining and expanding company profits. Capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. Offer theoretical and applied knowledge in:
Web Development Languages ▪ Content management solutions
Numerous Structured Programming Languages
XSL Stylesheets ▪ XML Schemas
HTTP, HTML, XML Platforms/Technologies
Internet Systems Architecture
Technical
Expertise
Operating Systems: Microsoft XP
Database: MySQL, Access
Software: Microsoft Office 95, 97, 2000 and 2003 (Word, PowerPoint, Excel, and Outlook)
Internet Explorer, Netscape Navigator, Visio and Microsoft Office Project.
Computer Applications and Languages: ASP.Net, C/C++, COBOL, HTML, SQL
Education
Lindenwood University 10/2005-05/2007
Bachelor s of Arts in Information Technology St. Charles, MO 2007
IT Projects:
- Effectively utilized Microsoft Project Management in developing and managed a school project.
- Successfully developed web page using ASP.NET and template using SQL.
MIS Program UMSL St. Louis, MO 2004
Professional
Experience
Recovery Adjustor US Bank 1997-Present
- Sharp business acumen and experienced in managing a broad scope of operations, from negotiating payoff balances, settlements and payment arrangements to recovering credit card payments and account management.
- Successfully steer business operations to generate company growth and revenue.
- Consistently ensure delivery of quality customer service vital to sustaining and growing accounts.
- Serving as Recovery Specialist, actively locate delinquent customers, develop account records and manage accounts to exceed targeted productivity levels.
- Manage broad scope of accounting/finance activities including all financial documentation and collections
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in the IT Industry and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include experience in customer service, systems analysis and technology coordination. An examination of my credentials will confirm that I am a skilled professional who thrives in a challenging work environment. I am driven, independently motivated, and results-oriented. I enjoy a challenge and work hard to achieve success. It is my practice to operate within a strict conduct of professionalism and integrity with my clientele. I am highly effective in identifying and addressing client-specific needs. To complement this background, I offer a Bachelor s degree in Information Technology.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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