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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

                                               Career Objective                                             

 

Driven IT professional seeking a challenging position where expertise in systems analysis, IT coordination and customer service experience will prove instrumental to company success.

 

                                                        Profile                                                      

 

A results-driven IT professional offering solid system solution experience, including expertise in systems analysis, information technology coordination and customer service. In depth knowledge of documenting, troubleshooting and resolving end-user problems and inquiries in a timely and cost-efficient manner. Skilled in performing analysis of business practices toward the development of new applications, application enhancements, and bug fixes. Proficient in technical and functional design requirements, trainee to assist in physical and logical database design and troubleshooting. Track record for diagnosing client problems and consistently delivering effective solutions. Ensured delivery of quality customer service vital to sustaining and expanding company profits. Capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. Offer theoretical and applied knowledge in:

 

Web Development Languages ▪ Content management solutions

Numerous Structured Programming Languages

XSL Stylesheets ▪ XML Schemas

HTTP, HTML, XML Platforms/Technologies

Internet Systems Architecture

 

                                             Technical Expertise                                           

 

Operating Systems: Microsoft XP

Database: MySQL, Access

Software: Microsoft Office 95, 97, 2000 and 2003 (Word, PowerPoint, Excel, and Outlook)

    Internet Explorer, Netscape Navigator, Visio and Microsoft Office Project.

Computer Applications and Languages: ASP.Net, C/C++, COBOL, HTML, SQL

 

                                                      Education                                                    

 

Lindenwood University 10/2005-05/2007

Bachelor s of Arts in Information Technology St. Charles, MO                                          2007

 

IT Projects:

  • Effectively utilized Microsoft Project Management in developing and managed a school project.
  • Successfully developed web page using ASP.NET and template using SQL.

 

MIS Program UMSL St. Louis, MO                                                                                                2004

 

                                        Professional Experience                                      

 

Recovery Adjustor US Bank                                                                                              1997-Present

  • Sharp business acumen and experienced in managing a broad scope of operations, from negotiating payoff balances, settlements and payment arrangements to recovering credit card payments and account management.
  • Successfully steer business operations to generate company growth and revenue.
  • Consistently ensure delivery of quality customer service vital to sustaining and growing accounts.
  • Serving as Recovery Specialist, actively locate delinquent customers, develop account records and manage accounts to exceed targeted productivity levels.
  • Manage broad scope of accounting/finance activities including all financial documentation and collections

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in the IT Industry and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include experience in customer service, systems analysis and technology coordination. An examination of my credentials will confirm that I am a skilled professional who thrives in a challenging work environment. I am driven, independently motivated, and results-oriented. I enjoy a challenge and work hard to achieve success. It is my practice to operate within a strict conduct of professionalism and integrity with my clientele. I am highly effective in identifying and addressing client-specific needs. To complement this background, I offer a Bachelor s degree in Information Technology.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

 

Yyyyyy x. yyyyyy

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