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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused leader with mba specializing in driving operations growth, building solid teams, providing world-class public relations, and cultivating a strong organizational image with superior quality eager to offer 17 years of experience toward maximizing a progressive employer s success.



profile of qualifications


         top performer who excels at leading large-scale community and / or non-profit agencies, including directing all finance, human resources, information technology, public relations, medical, psycho-social, and quality assurance.

         out-of-the-box thinker who offers solid policy knowledge while directing project teams with diverse funding streams.

         excellent communicator who effectively captures the attention of key legislature to achieve targeted objectives.

         ambitious self-starter who plans, delegates, and manages teams within high-pressure, deadline-driven situations.



key areas of expertise


operations management                 budget / expense control                 process improvement            policies / procedures

team building / training               organizational development           administrative support         marketing presentations

strategic planning / analysis         community / public relations        regulatory compliance         proposals / grant writing



professional synopsis


executive director

mosaic, san antonio, tx                                                                                                                                                               2006 c 2010


         utilized broad scope of industry and professional services knowledge to direct an operating budget of $4.6 million, including managing top-performing, multisite professional and labor personnel while handling contract oversight.

         led targeted decision-making in the supervision of community-based programs, along with managing profit-focused community relations and fundraising activities, and working collaboratively with staff to optimize success.

         directed diverse facets of human resources, development, community relations, business, and services departments.


operations administrator

the center for health care services, san antonio, tx                                                                                                      2000 c 2006


         drove business growth by developing and managing a $2-million budget, including directing a 28-member staff and 625 consumers while overseeing hcs, icf / mr, general revenue, dahs, dars, and medicaid standards compliance.

         managed all day habilitation, supported home living, employment assistance, and supported employment programs.

         maximized bottom-line results by developing and implementing innovative marketing strategies, business plans, grant rfas, rfps, protocols, audits, and presentations.


case management administrator

alamo area resource center, san antonio, tx                                                                                                                     1998 c 1999


         applied dynamic leadership talents toward directing training and performance of staff among 5 case management teams, including overseeing cost-effective budgets, funding key targets, and preparing detailed monthly reports.


case management supervisor

black efforts against the threat of aids, san antonio, tx                                                                                           1997 c 1998


         built and sustained operations by supervising case managers, monitoring grant funding, and maintaining caseloads.


staff / shift supervisor

chins up youth & family services, colorado springs, co                                                                                                   1993 c 1997


         provided direct care for youth and conducted classes while prioritizing workflow to ensure seamless operations.



education & professional affiliations


doctoral candidate (projected july 2010)                                                                                                      aspen christian college

master of business administration                                                                                                                    concordia university

bachelor of science in human services (psychology minor)                                                         wayland baptist university


dreams fulfilled through music (board president) • down syndrome buddy walk (participant) • urban reading mentor

top ladies professional services (member) • top 30 under 30 business professionals (honors) • alpha kappa alpha, inc.


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