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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


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results-driven retail leader eager to contribute dynamic operations management, business development and client servicing skills toward actively supporting a progressive organization in optimizing bottom-line performance.

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ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

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ø  received most improved logistics process award in september 2008.

ø  reduced payroll expenses over $1200 per month by defining, developing and implementing improved processes.

ø  consistently received a 100% logistics process score for 12 concurrent months.

ø  achieved top 100 in company for turnover rate of employees.

ø  held the #1 ranked department in 2001 and 2002.

ø  recognized for attaining the only perfect score on corporate assessment in the entire company.

ø  on 12 separate occasions, achieved outstanding customer service awards.

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executive team lead logistics - target, lake stevens, wa                                                            2007-present

  contribute dynamic leadership skills in managing, mentoring and motivating 40 employees, playing an instrumental role in the development of top performing team members.

  oversee all aspects of receiving and processing inbound freight, with strong focus on optimizing productivity, efficiency and performance.

  successfully build top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.

  steer sales floor replenishment and back room space management, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.  


operations manager - best buy, bellevue, wa                                                                                 2001-2007

  consistently met and/or exceeded corporation s sales and profit goals and objectives.

  spearheaded diverse managerial activities ranging from staffing, training and performance evaluation to safety management, workflow planning and terminations.

  applied sharp human resource skills toward effectively coaching, training and developing a productive team of store personnel; conducted periodic evaluations to maximize performance.

  ensured staff members are properly educated on all facets and phases of corporate training programs, as well as customer service policies and procedures.


sales manager - sears roebuck and company, spokane, wa                                                         1990-2001

  promoted superior service and customer satisfaction by promptly resolving issues and preventing escalation.

  proactively established key relationships and liaised effectively with senior management, staff and customers.

  demonstrated broad-scope management skills in successfully steering employee training and supervision.

  efficiently planned and coordinated workflow, defined staffing requirements and delegated assignments to optimize utilization of human capital and operational resources.

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bachelor of arts, business administration - lewis-clark state college, lewiston, id 

associate of arts, mid-management - lewis-clark state college, lewiston, id 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as illustrated by the accompanying resume, i have continually advanced in the retail industry, assuming increasing levels of responsibility.  from leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive revenue-generating processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  to complement my experience, i offer a bachelor of arts in business administration.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy


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