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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




productive, quality-oriented professional eager to contribute exceptional business support, project management and interpersonal relation skills toward optimizing operations of a progressive organization as a distribution service person.



offering extensive skills in customer service, communications and computers, with consistent results in achieving organizational objectives. comprehensive background working in a manufacturing environment. dynamic communication, presentation, relationship building and problem-solving abilities. excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors. highly versatile; quickly master new roles, responsibilities, technologies, and environments. demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

career background


pure tech inc. / bradford travel service, bradford, pa                                 2002-2003, 2008-present

administrative assistant (part-time)

  provide senior management with key performance assessment tools by efficiently reconciling airline reports.

  contribute organization skills and strong attention to detail in processing weekly and monthly reports and billing statements, as well as handling all aspects of a/p and a/r.


proper s florist and greenhouse, bradford, pa                                                              2007-present

greenhouse assistant (part-time)

  apply advanced communication and interpersonal relation skills toward assisting customers with purchases both in person, over the phone, and via the internet.

  exhibit strong technical abilities in handling web (teleflora) order processing for out of town orders.


american refining group, bradford, pa                                                                         2005-2007

customer service representative

  proficiently handled all aspects of domestic order processing, export order processing and nafta certificate processing, with full accountability for preparing shipment documentation and customs papers for canadian shipments.

  promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  arranged customer shipments with carriers or freight forwarders to ensure timely delivery.


st. bonaventure university, st. bonaventure, ny                                                             2003-2005

secretary c men s basketball office

  maintained recruiting information for database, audit team travel expense reports, and prepared travel expense vouchers for coaching staff, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.

  strategically planned and coordinated team travel arrangements and schedules to maximize use of resources while controlling costs and meeting team needs.

  illustrated solid customer service skills in greeting visitors and directing incoming phone calls.



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career background continued



adelphia business solutions, coudersport, pa                                                               2001-2002

customer service administrator

  exhibited critical thinking and problem solving abilities in troubleshooting methods and procedural errors.

  proactively support management and coworkers with group projects.


zippo manufacturing co., bradford, pa                                                                         1994-2000

customization clerk (1998-2000)

  effectively compiled and entered production data into spreadsheets to generate pie charts and trend charts of reject rates and production efficiency.

  demonstrated strong organizational skills in preparing the customization department s quarterly report for the board of directors meeting.

operations office secretary (1994-1998)

  steered the purchasing of office supplies to ensure proper levels of inventory and smooth workflow.

  played a key role in supporting the implementation of new plant wide reject reporting procedures, integral to optimizing productivity and efficiency.

  relied upon to prepare broad range of memos, letters, machine specifications, and other correspondence.



associate degree in occupational studies, major in information processing/secretarial - olean business institute, olean, ny

technical skills


ms word, excel, outlook, office xp, powerpoint                      









yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000










contact name, title

company name


city/state/zip code




i am currently exploring new career opportunities and to acquaint you with my qualifications, i am submitting my resume for review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, i offer a comprehensive background in customer service and project management.  from supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.







yyyyyy x. yyyyyy







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