Results-focused leader specializing in driving business growth, managing P&L, handling high-volume budgets, and creating forward-thinking plans eager to offer 15+ years experience toward boosting your company s success.
Top performer who offers a proven background in leadership, P&L responsibility, cost controls, and budget management.
Ambitious self-starter who contributes experience in large-scale operational optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued key growth and profitability.
Integral leader who analyzes and interprets statistical data to maximize business results in coordination with key goals, along with creating short- and long-term plans to improve operational outcomes within competitive industry markets.
Profit / Loss Responsibility
Strategic Analysis / Planning
Project / Program Management
Team Building / Training Processes
New Business Growth
Budget / Financial Control
Sales / Marketing Initiatives
Policy / Procedure Development
Impact / Influence Change
Customer / Client Relations
Best Practice Methodologies
General Manager Wilmington, MA
Utilize broad scope of industry knowledge and dynamic business acumen toward growing YOY sales 23% within a down economy via strong team building, training, merchandising, and customer service practices instrumental in boosting success.
Drive business growth by recruiting, developing, and managing top-performing staff members, along with directing all aspects of pre-opening processes ranging from vendor relations to community partnerships to grand opening preparation.
Achieve consistent recognition for store performance via Platinum Status for five months of superior customer service.
General Manager Acton, MA
Led targeted decision-making to deliver team sales results of $10 million via modifications to service and sales strategies to achieve a more dynamic consultative approach, including initiating organized logistical plans to improve flow of products within limited square footage which was instrumental in optimizing success within competitive retail markets.
Participated in a strategic pilot to enhance service performance and execution of sales programs, along with representing the district as a Training Captain to build and sustain consistent retail operations and comprehensive product knowledge.
General Manager Claremont, NH
Strategically steered a district-leading team on all sales and services initiatives by coordinating forward-thinking adjustments to retail culture, including project-managing reflow of store layouts for two NH- and VT-based locations.
Generated the first profitable sales year for a store of greater than $5 million, and successfully held 3rd position in company for three consecutive months in customer satisfaction performance.
Operations Manager / Assistant General Manager / Sales Manager West Lebanon, NH
Spearheaded a 600-basis point improvement in shrink reduction by implementing solutions-focused inventory control measures and ensuring strict compliance to companywide policies and procedures, along with supporting establishment of operational strategy for aggressively defending market share from one of area s new direct competitors.
Participated in a printer category sales attachment test program, and created new strategies to improve brand penetration.
Played a vital role in assisting team members for new store grand openings in NH- and MA-based locations.
Executive Team Leader
Applied strong leadership talents toward directing new district executives and team member training, including guiding seven team leaders and 56 associates to achieve sales of $40 million, as well as planning, designing, and implementing strategic adjacencies for store-specific seasonal transition and leading safety culture within the store as Safety Captain.
Maximized bottom-line results by leading training and development programs for New England managers within RI, ME, MA, and upstate NY stores, including serving as an integral Interim District Manager while managing Colonie, NY store operations, as well as proactively directing staff to achieve $1.5 million in sales by word-of-mouth advertising.
Assistant General Manager
Managed daily operations of a high-volume downtown restaurant with $3 million in sales, including decreasing F&B costs 23% by creating a wide-ranging F&B inventory system to determine root cause analysis of F&B GAP percentages.
Implemented rotational cleaning plans to create a cleaner and more inviting environment for both staff and guests.
Bachelor of Science in Business & Human Resource Management
(Double Major, Cum Laude Honors)
University of Massachusetts, Amherst
CompTIA Network+ Certification
New Horizons Training Center
ServSafe Certified • Member of the Wilmington, MA Chamber of Commerce
Hiring Agent Name
I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your goals. I can offer 15+ years of solid experience in Profit / Loss Responsibility, Budget / Financial Control, Strategic Planning / Analysis, Regulatory Compliance, and Customer / Client Relations, and am well-versed in all facets of Project / Program Management, Start-Up / Multi-Site Operations, Sales / Marketing, New Business Growth, and Team Building / Training.
To complement my background, please note that I hold a Bachelor of Science in Business and Human Resource Management (Double Major, Cum Laude Honors) from the University of Massachusetts, Amherst.
Currently, as a General Manager for Staples, I utilize my broad scope of industry knowledge and strong business acumen toward growing YOY sales 23% within a down economy for a Wilmington, MA location, including achieving consistent recognition for store performance via Platinum Status for five months of superior customer service. At a previous store site under the same job title, I led sound decision-making to deliver team sales results of $10 million via modifications to service and sales strategies to achieve a more dynamic consultative approach, including initiating organized logistical plans to improve flow of products within limited square footage which was instrumental in optimizing success within competitive retail markets. As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.
You will find me to be a forward-thinking professional who can contribute a track record of accurately analyzing and interpreting statistical data to maximize bottom-line results in coordination with objectives, including monitoring budgets / finances, adjusting internal parameters, defining key priorities, and meeting targeted goals. In addition, I can plan, coordinate, and complete tasks within fast-paced, deadline-oriented environments while streamlining processes to increase productivity, efficiency, and quality of services. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.
I look forward to hearing from you, and thank you in advance for your consideration.
Yyyyyy x. yyyyyy
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