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Yyyyyy x. yyyyyy

2833 Pankaw Lane

Valrico, Florida 33596










Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you an extensive background in directing multi-million dollar business operations, significant experience in staff training and management, and an exemplary blend of talents in organizational restructuring, relationship-building, and competitive analysis. To complement these qualifications, I offer polished communication, analytical, marketing, and planning skills which are paramount as a <insert job title/position>.


As a proactive contributor to your organization, you will find me to be a driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance, insight, dedication and initiative. I am confident that I could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy





Yyyyyy x. yyyyyy

2833 Pankaw Lane

Valrico, Florida 33596



~ Accomplished, solutions-focused and incisive Management Executive eager to contribute exceptional operations leadership and business development expertise toward supporting a dynamic employer in optimizing bottom-line performance. ~


Qualifications Profile


         Proficiency in all aspects of the lending industry including collections and loss mitigation.

         Expert knowledge of underwriting concepts, practices, methods and techniques.

         Advanced skills in forecasting, negotiating, project/team leadership, and performing complex financial and operational analysis to support short-term and long-range strategic plans and operating budgets.

         Strong communication, interpersonal, analytical, customer relations, and organizational skills. 

         Outstanding multi-tasking and prioritization skills; gracefully balance continuous and competing demands.

         Excel in directing and facilitating collections on delinquent accounts, and meeting or exceeding revenue/profit targets.

         Adept at training, mentoring and team-building; empower, motivate and inspire personnel and managers, consistently focusing on accountability, customer rapport-building, and team cohesiveness.

         Meticulous problem solver who quickly adapts to new roles, responsibilities, and environments


Professional Experience


HSBC, Illinois and Florida, 1994 to Present

Vice President, Default Services             Tampa, Florida, 2000 to Present

         Spearhead daily collections operations spanning inbound, front-end, mid-range, loss mitigation, and foreclosure.

         Apply dynamic leadership talents toward hiring, training, coaching and developing staff; directed Skills Development team in improving productivity and competence of 80+ employees.

         Effectively transitioned front-end department to Bangalore, India and traveled overseas to develop and audit personnel.




Yyyyyy x. yyyyyy ~ Page 2 of 2


Professional Experience continued


Regional Director of Underwriting             Elmhurst Illinois, 1998 to 2000

         Developed, supervised and managed Underwriting Department comprised of 30 team members.


Vice President / District Manager               Matteson, Illinois, 1994 to 1999

         Exercised significant business acumen and organizational strengths to oversee 15 full-service branches throughout Midwest, expeditiously processing and administering loans from origination, underwriting, closing and collections.

         Demonstrated exemplary versatility as state-licensed insurance agent.

         Performed hiring, facilitated training and development, conducted performance evaluations, and directed daily activities of 120+ personnel.



ITT Financial Services, Countryside, Illinois, 1989 to 1994

Regional Manager Of Collections             1992 to 1994

         Managed staff of 50+ in steering collections operations nationwide.


AVP, Branch Manager             1989 to 1992

         Tasked with overseeing largest full-service branch in the Midwest having outstandings of $25M+.

         Directed and motivated approximately 15 employees, consistently emphasizing quality customer service.

         Recognized and awarded as Top Branch Manager in Sales and Collections.





Northeastern Illinois University


Master Certified in CBS Call Model for Collections

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