career objective

results-driven customer service and administrative specialist exploring opportunity to contribute superior organizational, information management, and communication skills toward optimizing productivity levels

profile

ø  strong practical administrative experience, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  apply strong understanding of business needs towards coordinating daily schedules, meetings and teleconferences, agendas, and domestic and international travel arrangements; support c-level executives, manage office operations, and coordinate busy calendars

ø  prepare error-free documentation, oversee financial administration, manage high volumes of information and maintain databases, and generate reports instrumental to senior management in assessing performance

ø  perform multiple responsibilities simultaneously and under heavy pressure, introduce process improvements to streamline daily activity, and consistently meet deadlines while providing high quality service

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and lead top performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative settings

ø  sharp technical proficiencies including microsoft office

professional experience

streamline title & escrow, llc rockville, md                                                                                                 4/08 c 6/10

title/reo settlement processor

 

first national land transfer, inc., whitehall, pa                                                                                              3/07 c 4/08

title/settlement processor

 

one call lender services, llc, plymouth meeting, pa                                                                                    3/05 c 4/07

title/settlement processor

 

first american savings, bryn mawr, pa                                                                                                          4/03 c 3/05

head processor

 

nvr settlement services, plymouth meeting, pa                                                                                          11/02 c 3/03

post-closing manager (temporary position)

 

american heart association, conshohocken, pa                                                                                          8/02 c 10/02

communications coordinator (temporary position)

 

philadelphia university, philadelphia, pa                                                                                                        9/01 c 8/02

secretary, school of business, graduate business programs

education

university of pennsylvania, philadelphia, pa                                                                                                           2001

master of arts in communications

 

vassar college, poughkeepsie, ny                                                                                                                         1999

bachelor of arts in sociology c3.5 gpa