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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



quality-focused, performance-driven administrative professional specializing in assisting multifaceted business teams, providing world-class customer service, handling high-volume finances, and improving organizational processes eager to offer 16+ years experience toward optimizing an employer s success.



profile of qualifications


         top performer who optimizes administrative processes to increase business productivity and client satisfaction.

         integral leader who seamlessly handles confidential responsibilities while maintaining high-quality customer service.

         excellent communicator who successfully interfaces among all levels of management and employees to meet goals.

         ambitious self-starter who plans, prioritizes, and manages tasks within fast-paced, deadline-driven environments.

         proficient in microsoft office suite and lotus freelance plus; types 60+ wpm.



key areas of expertise


administrative support                 legal support processes                travel arrangements                         advertising support

data / files management              correspondence drafting              invoicing / purchasing                      multiline telephones

business communications           expense / budget reports             meeting / events scheduling            microsoft office suite



professional synopsis


administrative assistant / office manager, pelco, pleasanton, ca                                                                           2008 c 2010


         applied dynamic administrative support talents toward assisting a director of video integration and customization and supporting software engineers, including performing all invoicing and purchasing of key software products.

         processed employee time cards and monthly expense reports with supporting documents via various on-line tools.

         expertly planned and coordinated wide-ranging corporate activities (e.g. corporate luncheons, department meetings), along with organizing details of special events, handling travel arrangements, and drafting itineraries.

         coordinated, submitted and maintained all department employee self assessments and annual reviews.


administrative assistant, bay area news group, pleasanton, ca                                                                                2007 c 2008


         strategically steered organizational support processes for an advertising manager of sales and 10 direct reports, including directing a high-volume of incoming sales calls to appropriate departments to ensure seamless operations.

         contributed strong communication skills toward liaising between customers and sales teams regarding contracts.

         collaborated with advertising manager on daily and weekly postings for sales and contract revenue master reports.

         planned and coordinated department luncheons and developed presentations for related on- and off-site meetings.

         supported human resources processes by handling vacation records, expense reports, and time card management.

         created and maintained weekly departmental revenue spreadsheets, and managed all office supply inventories.


court support assistant, alameda county superior court, oakland, ca                                                                   1998 c 2006


         optimized legal processes by supporting court investigators in the conservatorship and guardianship unit, including handling a large scope of confidential documents and demonstrating core knowledge of court rules and procedures.

         input, maintained, and retrieved data from the county domain system; created new conservatorship and guardianship petitions; scheduled court hearings; and prepared and distributed calendars, letters, and reports.

         finalized court investigators reports and other confidential documents for court hearings, including maintaining and updating office files and database records, as well as retrieving and reviewing court files for citations, accountings, notices and other judicial documents.


administrative secretary, international business machines (ibm), san jose, ca                                                   1994 c 1998


         drove operations productivity by coordinating meetings with interdepartmental staff, handling travel and accommodations arrangements, preparing product manuals, and creating and maintaining large client databases.

         cost-effectively ordered supplies / materials to ensure consistently seamless business / administrative processes.

         prepared memorandums, expense reports, and employee performance reviews for executive-level review.


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