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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

claims specialist eager to contribute comprehensive background in claims investigation operations toward actively supporting the employer in optimizing performance.

 

profile

 

  • respected professional offering solid and progressive claims experience, including expertise within claim investigations, liability assessments, coverage determination, and customer service capacities.
  • in depth expertise in personal injury, workers compensation, municipal and criminal law.
  • skilled in assessing and evaluating loss scene to determine proximate cause, negligence, and damages.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • technically proficient in windows operating systems, microsoft word, excel, outlook, access, wordperfect, and internet.
  • dynamic written and verbal communication skills; fluent in english, spanish, and portuguese.

 

professional experience

 

property damage claims representative palisades                                                                                  2009-present

  • sharp business acumen and experienced in managing broad scope of claims operations, from investigating claims, performing liability assessments and determining coverage to handling contested coverage claims
  • effectively manage all aspects of liability assessments, including interviewing party claimants, questioning investigating officers, securing pertinent records, and acquiring scene information.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • skillfully prepare detailed dispatch instructions for field personnel to inspect vehicles.
  • facilitate productive communication with clients, claimants and brokers on claim status and any issues.
  • cost-effectively negotiates and settles claims in a timely and efficient manner; submitting claims for supervisor review as necessary.
  • actively enforces all privacy guidelines, laws and regulations, ensuring total compliance.

 

legal secretary law offices of john marshall                                                                                           2006-2009

  • proficiently prepared affidavits, pleadings, summonses, motions, subpoenas, settlement documents, notices, and various other legal documentation in support of legal operations.
  • strategically coordinated legal calendar and court schedule, including depositions, judicial conferences, meetings, court appearances, and filing requirements.
  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

bookkeeper down-neck, inc.                                                                                                                       1997-2006

  • effectively managed a broad range of accounting functions, from maintaining a computerized booking system and updating general ledger to reconciling accounts balances and preparing payroll for 30 employees.

 

professional education

 

insurance claims adjuster course u.s. career institute                                                                                present

 

bachelor of science in criminal justice rutgers university                                                                               2004

 

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