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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
results-focused leader specializing in driving business growth, building solid teams, developing core policies / procedures, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 10 years of proven management experience toward maximizing an employer s success.
profile of qualifications
top performer who excels at aggressively identifying lucrative sales opportunities, defining targeted strategies for capturing new business, developing existing clientele, and attaining solid leveraging in competitive multi-industry markets and territories.
excellent communicator who plans, prioritizes, and manages multiple property tasks within deadline-oriented environments.
ambitious self-starter who proactively analyzes market potential to profitably build property-specific business revenue.
integral leader who builds results-driven teams to encourage high levels of company loyalty and low turnover rates.
key areas of expertise
property maintenance sales / marketing policy development business communications
operations management regulatory compliance workflow prioritization budget / inventory control
strategic analysis / planning account / data management team building / training client / customer relations
career highlights
recognized for job performance excellence as a 2-time manager of the year by renaissance chicago o hare suites, including receiving 4 manager of the quarter awards at renaissance and hyatt hotels & resorts and a rising star award.
won national hotel awards in sales and service, and attained the highest quality assurance audit score in the hotel s history.
successfully maintained an 82% overall satisfaction score on a detailed guest satisfaction survey for 3 consecutive years.
contributed to achieving 105% market shared guest satisfaction rates as measured by rivaltracker for 2006.
generated and maintained a 90% favorable associate opinion score across a 3-year period.
professional synopsis
renaissance chicago o hare suites hotel 2005 c present
rooms division manager / revenue manager
apply dynamic leadership talents toward directing diverse high-volume hospitality operations, including managing all front desk, transportation, pbx, concierge, loss prevention, group housing, revenue, and 10-day / monthly forecasting activities.
lead strategic decision-making for ecommerce efforts encompassing parksleepfly.com, along with maintaining key website data, handling opaque / non-opaque sites, and performing targeted new sites research to maintain competitive industry edge.
front office manager
strategically steered hotel operations in absence of director of operations, including directing a top-performing team of assistant managers, supervisors, and hotel staff, as well as initiating policies, procedures, and training outlines for all associates.
maximized bottom-line results by cost-effectively managing inventories and auditing guest credit accounts, along with training employees in various departments in proper cash handling, daily checklists, guest issues resolution, and follow-thru processes.
achieved advantageous revenue by supporting increased adr via up-selling of club-level rooms and enforcing rate increases.
tracked guest incidents and team performance, and managed retail operations and amenities to minimize organizational costs.
hyatt hotels & resorts 2004
executive housekeeper
drove hotel operations productivity by implementing comprehensive staff policies, procedures, and training outlines, including revising and enforcing existing work duties to increase cleanliness standards for 135+ employees within the facility.
streamlined payroll, supplies, and inventories to meet budgetary and current business requirements while maintaining integrity.
developed valuable internal departmental relationships to guarantee high-quality property maintenance and overall brand image, along with demonstrating strong communication skills toward promptly resolving wide-ranging customer complaints.
optimized use of resources and met goals by producing efficient employee schedules, managing benefits, and handling 45 / 90 day and annual evaluations, including coaching staff and assistant managers to exceed personal and corporate standards.
additional management & administrative support roles held with hyatt hotels & resorts between 2000 c 2004
education & professional development
bachelor of science in hospitality & tourism management roosevelt university
cpr & first aid certified • sanitation certified • emergency response team member • safety committee member
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